Very professional and caring service. Highly recommended.
9/25/2024
Wendi B. VERIFIED CUSTOMER
Thank you for the great service.
Wendi B
9/25/2024
Carol B. VERIFIED CUSTOMER
Waiting on part to complete service
9/25/2024
Blair B. VERIFIED CUSTOMER
My service advisor was excellent. I was less than enthused with the wait time. My appointment to rotate my tires was at 1 pm. My car sat in the line until 140 and was returned to me at 3pm.
9/25/2024
Jude D. VERIFIED CUSTOMER
Service was Fantastic.. Everything went Well
9/25/2024
Pat R. VERIFIED CUSTOMER
Thank You for great service!
9/25/2024
Cortney M. VERIFIED CUSTOMER
My services took 2.5 hrs for an oil change and tire rotation. The wait was very time-consuming. Gene. A. was great with keeping me updated.
9/25/2024
Sheryl M. VERIFIED CUSTOMER
Apologize but have a little rant. Bought my toyota from LAKE CHARLES TOYOTA last year. Sales process was fine and emphasized free oil changes for life of your car….well do not let that factor in to selecting who you buy from. Each oil change experience has gotten worse!!! Thought I would be smart and schedule first appt of the day. still took well over an hour. So scheduled a 100 appt today. At 200 they still had not started on my vehicle. At 300 I went to inquire and it was ready but no one had notified me. So what is the point of an appointment if you totally disregard. I asked service person this and he just said it was all appointments they were behind on. Maybe you should schedule less appointments if you cannot handle it. Oil change even with tire rotation should never take more than an hour. Because of the quality of service I wanted to do a little test. I noticed one of my tires had a pretty good gouge in it but did not say anything. They were also rotating my tires and the did not even notice.
9/25/2024
Lyle P. VERIFIED CUSTOMER
I know it can be difficult to diagnose electrical problems.
9/25/2024
Gay L. VERIFIED CUSTOMER
AWESOME!!! I was and am so BLESSED BEYOND MEASURE with your attention and overwhelming attention and care of my vehicle!!! Any and all needs will be directed to your care. THANK YOU SOOO MUCH FOR YOUR CARE N ATTENTION TO ALL NEEDS!!! You have been a GREAT BLESSING!!! GOD BLESS YOU!!!
9/24/2024
Odessa J. VERIFIED CUSTOMER
Michael always delivers prompt & professional service. He is very knowledgeable & his communication skill are appreciable.
9/24/2024
Joan C. VERIFIED CUSTOMER
Matt is always professional and courteous. He keeps me posted on work progress and answers all questions clearly. I appreciate it!
9/24/2024
Carlos G. VERIFIED CUSTOMER
Great service. Mr. Hicks was friendly & very helpful.
9/24/2024
Randall W. VERIFIED CUSTOMER
Sure nice guy! Service didn’t take as long as expected!
Much appreciated
9/24/2024
Jeremy D. VERIFIED CUSTOMER
He is very accommodating and helpful. I trust the advice that he gives to me regarding my truck.
9/24/2024
William R. VERIFIED CUSTOMER
It was very fast to have oil change thanks
9/24/2024
Kenneth S. VERIFIED CUSTOMER
I did a walk-in for an oil change and tire rotation. Mr. Hicks received me with a professional greeting and quick service. I'm truly satisfied with Mr. Hicks and the Toyota service team.
9/24/2024
Daniel R. VERIFIED CUSTOMER
Great service
9/24/2024
Merri M. VERIFIED CUSTOMER
Glad to have Matt back with the Toyota team!!
9/24/2024
Susan M. VERIFIED CUSTOMER
I thought 2 + hours to change out a tire was way too long.