Always satisfied with my experience. Done with my car in a timely manner.
8/28/2024
Chad E. VERIFIED CUSTOMER
The timing was inconvenient today. It took 3 hours to get my vehicle serviced. But, the staff was courteous and did get me out in enough to make school pickup. I'm only giving feedback to insure that you are aware of waiting time concerns of your customers.
8/28/2024
Michelle L. VERIFIED CUSTOMER
Twice within a month, I have had the same issue with my radio going on and off like it has a mind of its own and both times that I’ve brought it in, I’ve been told to 1.not use the Bluetooth because that’s what’s messing it up. (What am I paying for if I can’t use it?). 2. Reset the passcode that’s what the problem is. (We will give it a shot and see if that works but I’m highly doubtful.) Just because the car doesn’t have a code that comes up doesn’t mean there is not something wrong with it. I’ve tried to show a video of what is happening and describe it to the best of my ability but I feel unheard when I’m told there is no code so there is nothing to fix.
As far as BNunez is concerned, he’s been very polite and kind. The customer service department has been great. I’m just not satisfied with the answers I’ve been given.
8/28/2024
Mary B. VERIFIED CUSTOMER
Good job
8/28/2024
Melanie F. VERIFIED CUSTOMER
Very fast and efficient!! Thanks for continued great service!!
8/28/2024
Daniel D. VERIFIED CUSTOMER
I have always been very satisfied with the service I have received. Thanks
8/28/2024
Sharon F. VERIFIED CUSTOMER
Had the oil changed due to maintenance required notice but the notice still comes on
8/27/2024
Shirley D. VERIFIED CUSTOMER
It should not take hour and a half to two hours to get an oil change!
8/27/2024
Antoinette R. VERIFIED CUSTOMER
Very helpful dude!
8/27/2024
Evelyn S. VERIFIED CUSTOMER
Very welcoming and was happy to see me. That makes for a pleasant visit.
8/27/2024
Raymond H. VERIFIED CUSTOMER
Tony Hunter is a pleasure to work with ! Stays attentive to every detail until the job is done. Well done Tony Hunter we appreciate you !
8/27/2024
Michelle D. VERIFIED CUSTOMER
Service with LC Toyota and Michael is top notch.
8/27/2024
Erica M. VERIFIED CUSTOMER
Kept me informed the whole way through the visit
8/27/2024
Abbie L. VERIFIED CUSTOMER
I have only had my car that i bought from this toyota dealership in lake charles for a month. i’ve since then had to schedule two service appointments. one was for an oil change the other was for tire rotation. normal care. the first visit i was in and out in less than an hour. very pleased . this second visit i waited over two hours past my SCHEDULED, reserved appointment before they even took my car into the shop. and again this was JUST for a tire rotation. after two hours , i went to check on my car that is when i found out it hadn’t even been in the shop yet. they said they would have it in the shop immediately and have me out in no time. 15 minutes pass. my car is done. Could have been out of there a LONG time ago if it was just 15 minutes it took to do the rotation.
8/27/2024
Randall B. VERIFIED CUSTOMER
2+ hours for an oil change and tire rotation when I had an appointment scheduled. Not acceptable
8/27/2024
Andrew T.. VERIFIED CUSTOMER
Clay was great to work with and very friendly
8/27/2024
Mark D. VERIFIED CUSTOMER
Clay was awesome!!! He informed me of everything throughout and I am 110% satisfied with todays visit. Thanks!!
8/27/2024
Reginald L. VERIFIED CUSTOMER
Great service as usual
8/25/2024
Theresa E. VERIFIED CUSTOMER
Michael is great at keeping me update on my service progress.