Love how you make all of your customers comfortable and you provide the very best complimentary provide the very best complimentary drinks and snacks to make everybody stay better thank you
8/16/2024
Fredman H. VERIFIED CUSTOMER
Very helpful and efficient service.
8/16/2024
Shanna T. VERIFIED CUSTOMER
Blue was great! He explained things well, tried to help identify the issue when I dropped off my vehicle, and he kept me informed of the findings. He also assisted with getting me a rental while my vehicle stayed overnight in the shop for repairs.
I’m very disappointed that the shuttle service has been taken away. It is a much appreciated service for your customers who need a ride to work on the day that their car needs service.
My floor mats were filthy when picked up my vehicle. Though it’s a 2006, it is in good shape. My car was not as clean as I usually keep it, and it seems that since that was the case, the staff took no steps to prevent soiling my vehicle while it was being serviced. Thankfully, when I brought it to Brant’s attention (he was covering for Blue the day I picked up my vehicle), he immediately took steps to remove the spoilage with the help of another employee.
8/16/2024
Vanessa D. VERIFIED CUSTOMER
Great service!
8/16/2024
Kathy G. VERIFIED CUSTOMER
Michael is the best! He always communicates what I need and accommodates appointments. Thank you.
8/16/2024
Larry C. VERIFIED CUSTOMER
Always very polite and keeps me in touch of what’s being done with my vehicle
8/16/2024
Willie W. VERIFIED CUSTOMER
Maybe add a few chairs near the side doors or provide wheelchair for customers who have limited mobility.
8/16/2024
Shane M. VERIFIED CUSTOMER
Fast and efficient excellent service I’m pleased
8/16/2024
Cheryl B. VERIFIED CUSTOMER
Never a problem with the Service Dept. I completely trust them with my vehicle.
8/16/2024
John S. VERIFIED CUSTOMER
Totally satisfied
8/16/2024
Julie D. VERIFIED CUSTOMER
Only complaint. wait time and error message on vehicle wasn't corrected and No one noticed but me. I had to send car back to get it cleared.
8/16/2024
Lisa M. VERIFIED CUSTOMER
Very pleased that we bought our car at this particular car lot. Pretty sure I will buy my next one from there. We have bought the extended warranty. I hope we never need to use it but I hope it is honored for our needs if the time ever came.
8/16/2024
Robert C. VERIFIED CUSTOMER
Clay was being trained by Gavan and he did an excellent job. Was very personable, friendly made me feel very welcome and that he was happy to get the job done. He definitely made my visit better than it has been since AW moved up! I will ask for him for future visits!
8/16/2024
Terry P. VERIFIED CUSTOMER
Great
8/15/2024
Sue D. VERIFIED CUSTOMER
Miss the shuttle bus.
8/15/2024
Evelyn V. VERIFIED CUSTOMER
My service was completed in a timely manner. 2 recommendations were made about filters, I was able to get that done. My service manager was Brant and he was very polite and efficient. When I came back I was met by a manager in training and he was also very polite and speedy getting me checked out, filters installed, bill paid and me on the way home.
Thank you Toyota.
8/15/2024
Christopher T. VERIFIED CUSTOMER
Brandt and Barton did an incredible job taking care of me and my vehicle like always? The team at Toyota exceeds my expectations in every way! Thanks for the cold drink and hotdog while I waited for my car!
8/15/2024
Raymond Z. VERIFIED CUSTOMER
I found black greasy handprints on my dashboard in front of the passenger seat and also on the door on the driver side which I had to clean when I got back home. I also asked to disable the noise that my vehicle makes when it is backing up. After I left, I discovered that it was not disabled.