I don’t need to be contacted. I do just wish that someone would have told us the policy of those who stay to wait and those who drop off and go. We dropped it off at 9:45 and at 1:45 and it’s still not been started on and no one contacted us to let us know. So we wasted time in town all morning, thinking it would be done by lunchtime. My daughter and I had to leave my husband there to wait for the car when we only get two days a week. That policy should definitely be expressed to set up an appointment as well as when you show up.
8/19/2024
Jonjoseph C. VERIFIED CUSTOMER
Tony was great! He provided excellent service and information for my vehicle.
8/18/2024
Kenneth S. VERIFIED CUSTOMER
Job well done!!
8/18/2024
Yok K. VERIFIED CUSTOMER
I think it is unfair for Toyota Lake Charles to charge extra shop charges at $6.83 before tax. The service is great but hiddden extra charges are unfair are not disclosed before service are performed. I was told that Toyota Lake Charles does this because of inflation.
8/18/2024
Tanya T. VERIFIED CUSTOMER
Thanks
8/18/2024
Stephanie B. VERIFIED CUSTOMER
Always have had great service at LC Toyota. Even bring my other cars there for service that were bought elsewhere
8/18/2024
Michael C. VERIFIED CUSTOMER
I love Toyota
8/18/2024
Ramona J. VERIFIED CUSTOMER
I had to call and find out my car was ready after messaging and not receiving an update.
8/17/2024
Donald D. VERIFIED CUSTOMER
Brandt is a great guy. Friendly, attentive, professional. In fact, most of your employees are! Thanks.
8/17/2024
Jimmy H. VERIFIED CUSTOMER
3 hours is too long
Made a appointment so it would take an hour
8/17/2024
Karen F. VERIFIED CUSTOMER
Angela was great…
Friendly and knowledgeable
8/17/2024
Melissa D. VERIFIED CUSTOMER
Great experience!
8/17/2024
Paul P. VERIFIED CUSTOMER
Very helpful and professional!
8/17/2024
Lydia C. VERIFIED CUSTOMER
Appreciate the service--efficient and timely.
8/17/2024
Andres G. VERIFIED CUSTOMER
Even with appointment took almost three hours to get oil change done
8/17/2024
Darla O. VERIFIED CUSTOMER
Had an issue but it was resolved completely
Kory took care of me and Jeremy took care of the issue
I have referred many people to LAKE CHARLES TOYOTA
Trying to get my son to get a truck from here
Thank you Kory and Jeremy
8/17/2024
Michael C. VERIFIED CUSTOMER
Mr. Nunez did an excellent job and took care of us. However when I got my car back, The people who serviced my vehicle may have accidentally or carelessly scratched my steering wheel on the left side.When I left I felt the cut/roughness where I normally hold my steering wheel. I took pictures and Mr. Nunez is looking into the situation.
8/17/2024
Matthew M. VERIFIED CUSTOMER
Oil change took 1.5 hours. And 2.5%. up charge because I used credit card. Unacceptable. I’ll be buying my next Toyota at Bubba Oustalet.
8/17/2024
Kaylex J. VERIFIED CUSTOMER
Satisfied with Tony. He gave me the best answers he could to my questions. Appreciate his services. Thanks Tony