Adviser was great. I just don't like the system of text messages that you use. I don't like having to watch my phone for an hour to see your messages.
8/2/2024
Chad R. VERIFIED CUSTOMER
James was courteous and professional, I have no complaints
8/2/2024
Virginia M. VERIFIED CUSTOMER
Satisfied with the results
8/2/2024
Delmer M. VERIFIED CUSTOMER
good job
8/2/2024
Garet L. VERIFIED CUSTOMER
Thank you
8/2/2024
Beverly Q. VERIFIED CUSTOMER
He has always helped me make the right decisions to improve the quality of maintaining the best service from my car. I appreciate him very much.
8/2/2024
Glenn G. VERIFIED CUSTOMER
All of the sales team and service department were excellent I would recommend Lake Charles Toyota to all my friends and family THANK YOU !!
8/2/2024
Candyce B. VERIFIED CUSTOMER
I was not aware that y’all no longer offer shuttle service. I had to quickly find a ride to work so I would not be late. Also, I’m not happy that I will not be supplied a loaner when I have warranty work done soon. I don’t think y’all should charge customers to rent a vehicle for the day when doing work on a vehicle, especially since there is no longer a shuttle option.
8/2/2024
Iuna G. VERIFIED CUSTOMER
2 hour wait!!!!!with a appointment !, did not reset my stuff on the dash it said no messages only! and I’m 91 years old and don’t know how to fix all that!!
8/2/2024
Jordan B. VERIFIED CUSTOMER
I was informed prior to making the appointment that the maximum amount of time it would take would be 1 hour. I was there for 2 and a half hours to get a key fob activated. I ended of having to cancel two of my patients which lost considerable income as well as frustrating my clientele. I was told throughout the process that “it was being worked on” and “it would only be a few more minutes” when in reality no one was working on my vehicle. I only got my vehicle when I finally asked for my keys back and to reschedule to another day.
8/2/2024
Lacey W. VERIFIED CUSTOMER
Awesome job
8/2/2024
Jeff D. VERIFIED CUSTOMER
Replaced wrong door handle. Wasted my day and missed time at work.
8/2/2024
Shirley J. VERIFIED CUSTOMER
Mr. Guillory is always very attentive and very helpful, he answers all questions I have about my vehicle.He does his job very well.
8/2/2024
Glenda C. VERIFIED CUSTOMER
Blue was great!
It took a long time.
8/2/2024
Jiunshiu C. VERIFIED CUSTOMER
He was polite and friendly.
8/2/2024
Alfred W. VERIFIED CUSTOMER
I am satisfied with the service.
8/2/2024
Diana R. VERIFIED CUSTOMER
I’ had a appt for 11 to get taillight changed and check the airbag signal that had come in. I was notified By way of phone at 12:30 that they had checked the vehicle out, but no one came to find my grandson. So I called up there 30 minutes later and spoke with them and they told me that I needed a new tail light and that they needed to check or fix signal along with $2000 on other findings and that it would take an hour and a half to fix the tail light and the airbag, so two hours after I was already there they’re telling me what I knew that I needed for them to do at 11 o’clock when I brought it in. I am NOT a happy camper at all because it still was not resolved because I did not have another hour and a half to waste my time to sit up there to have a tail light and a airbag signal fixed . NOT acceptable at all. Very disappointed in the service department that I have received in the past week. So now I’m going to find a mechanic to fix my tail light and hopefully my airbag signal because I am not going to sit up at Toyota for three hours. My time is valuable and that’s why I scheduled an appointment. I need someone to call me so we can resolve this issue . I use to brag about Toyota service. But Not now!!!
8/2/2024
John B. VERIFIED CUSTOMER
Michael always gives great attention and explanation of services.
8/2/2024
Landry D. VERIFIED CUSTOMER
I had an appointment to change oil and filter state inspection
TWO AND A HALF HOURS LATER my car was completed
8/2/2024
Patricia P. VERIFIED CUSTOMER
Excellent service and the reason why I will buy another vehicle from this dealership.