Lake Charles Toyota Auto Repair Service

They did great.

Michael is very professional and always smiling. He took care of me after having a flat tire.

I was there for 2hrs for an oil change. That’s ridiculous

A job well done

Everyone was so helpful and nice customer service.

Matt was and is always very helpful. He is very knowledgeable and great to work with.

Service was excellent and timely. Check in was efficient and the team kept me informed of the status of my vehicle.

It wasn’t Nunez fault . I came in for an oil change and a recall fix. Was told it would take a couple of hours. After 3 and one half hours they had only done the oil change and had not started on recall said it would be another hour or more. I came from Merryville and have to wait on truck . So after 3 plus hours I left with still no recall done. This is the second try at the recall as the first time we set it up when I got there they had sent my part back.

Maintenance alert on dashboard was not reset at time of service

Arrived at LCH Toyota at 9:45 for 10 am appointment for service on 2017 Camry and was out at 10:30. A very good professional job well done in 45 minutes. Well pleased with service at LCH Toyota

My wife and I are elderly and depend upon the Toyota service manager to keep us informed about maintaining the good conditions of our two vehicles. Mr. Guillory is a reliable professional and a good ambassador for Lake Charles Toyota.

We were checked in a timely manner

I had an 8:15 appointment to address a recall problem. When I arrived at 8:15 I asked what the issue was and was told it pertained to the air bags. I asked how long it would take and was told if it was the major issue that it could take about 4 hours. I was surprised and asked why I wasn’t told in the notification about the possibilities so I could make arrangements to be picked up. I agreed to wait. Three hours later (11:15) after not hearing anything I approached Clayton to check on the progress . He informed me they had not even started. It looked like I was going to have to stay all day as I hadn’t made any arrangements. Upset doesn’t begin to describe how I felt. I asked him to confirm work had not started as I was going to reschedule. Clayton returned and said it wasn’t the major issue. It was a switch under the seat. He said if I could wait another hour then the work could be done. I agreed to stay. An hour later the work was done. I was there 5 hours for a task that took one hour. I asked two questions. How could this happen and what is the purpose of making an appointment. I understand there were only 2 technicians who were qualified to do the recall repairs and there were recall vehicles ahead of mine. I was then told when I make an appointment that it merely put me in the queue. From my previous experiences with just changing my oil and rotating my tires I have had to wait 2 hours at a minimum each time. I believe myself to be a patient man and I expect delays. This isn’t a one off. This is habitual and most definitely unacceptable. Clayton is not the problem. His only problem was he let me sit for 3 hours and I had to approach him for an update. You need to assess this issue as I was there long enough today to see I wasn’t the only stranded customer. I debated whether to be honest and decided that if I didn’t and this issue persisted then I was partly responsible. Everything I have reported is fact not emotionally driven. Now if I return and that is a HUGE if and nothing has changed then you are the problem.

Great job in a timely manner

Fast and efficient. Thanks for the great service.

Clay is very knowledgeable and professional. He’s always willing to help in any way he can.

Yes I was very pleased with her...Very nice and helpful lady..

Excellent service people

Fast and courteous service. I was on my way in just a few minutes!

Would like to have the offer of a free car wash return to customers