Great service and would recommend lake Charles Toyota to everyone looking for a vehicle.
2/5/2025
Sisters Of. VERIFIED CUSTOMER
All was excellent
2/5/2025
Jared G. VERIFIED CUSTOMER
Brought my truck in to have the ac checked out, small leak in system. Charged me $634 dollars just to put dye and charge the system back up. Did not fix a damn thing. Then I was told they had to draw a vacuum on the system, why would you do that if in a system that’s leaking. Just add what you need to it. There is no need to screw someone over no more than you already have. Needless to say I left with the same problem I brought it in far. I’m done with Lake Charles Toyota. Treat people like you would want to be treated and you wouldn’t need to send these surveys out.
2/5/2025
Elizabeth M. VERIFIED CUSTOMER
Very happy with my service. Clay checked my oil and followed up after the service to let me know that my oil was good.
2/5/2025
Jonathan W. VERIFIED CUSTOMER
Brandt & LAKE CHARLES TOYOTA provided fast, exceptional & precise service. I appreciate you all.
2/5/2025
Laurie P. VERIFIED CUSTOMER
The wait was really long. They did say they had 4 new people in training in the service department, other than that I was satisfied.
2/5/2025
Carrie C. VERIFIED CUSTOMER
My wait time was a little longer but I was kept updated and informed. I much appreciated the updates and explanation of why my wait time was longer.
2/4/2025
Carol T. VERIFIED CUSTOMER
Dont send survey, I traded the car in that very day.
2/4/2025
Cody J. VERIFIED CUSTOMER
Great service. Give Clay a raise.
2/4/2025
Virgia S. VERIFIED CUSTOMER
Gavan was awesome, and he has great customer service skills
2/4/2025
Nhu D. VERIFIED CUSTOMER
I have an appointment I wait 3 hours my car haven’t do anything yet
2/4/2025
Carolyn W. VERIFIED CUSTOMER
Everything was great.
2/4/2025
Kurt L. VERIFIED CUSTOMER
The only complaint I have is that my tire did not arrive on or before my appointment date and I drove 45+ miles to have my tire replaced. No one told me that the tire would not be available. Through my tire insurance I was given a rental car until the tire arrived and then it was replaced. However, I had to pay more money in gas because I had to make another round trip back to the dealership to pick my car up. So through someone’s mistake of not having the tire ordered I time and/or not contacting me to let me know it wouldn’t be available, I ended up having to pay more money in gas. I was told to bring the rental back with a full tank of gas. Other than that, Michael was great and professional. They got the job done.
2/4/2025
Christopher Y. VERIFIED CUSTOMER
Friendly and helpful guy
Got me in and out really quick
2/4/2025
Allen W. VERIFIED CUSTOMER
Matt does a great job.
2/4/2025
Barbara M. VERIFIED CUSTOMER
Matthew was very courteous, competent…everything was fine..
Barbara