Matt is always kind and respectful, assuring. He personally brought the car around and parked it conveniently for my access.
5/30/2023
Ephrem O. VERIFIED CUSTOMER
Very satisfied with the service I rrcrovrd.
5/30/2023
Bethany F. VERIFIED CUSTOMER
Very good
5/30/2023
Edric T. VERIFIED CUSTOMER
Mr. Guillory was the up most professional working with us. He made us feel at home and we felt assured our Toyota was in good hands. Thanks to Toyota for a great team.
5/30/2023
Ramona J. VERIFIED CUSTOMER
I found it hard to believe that after only 25000 miles that my tires already need to be replaced. I don’t remember my previous Toyota tires wearing out that quickly.
5/30/2023
Shari L. VERIFIED CUSTOMER
Always satisfied with their service
5/30/2023
Muneer A. VERIFIED CUSTOMER
Michael is a very nice person and awesome service advisor, goes above and beyond for the customer every time - Ali Khan
5/30/2023
Susie O. VERIFIED CUSTOMER
Very Satisfied
5/30/2023
Stanton M. VERIFIED CUSTOMER
Service was great as always.Matt did an outstanding job.
5/30/2023
Karen E. VERIFIED CUSTOMER
I came in without an appointment, and the service team was up front with me about not being sure they could get to it, and yet they did, and I was treated very graciously. Thanks for the outstanding professionalism and great service, Toyota, and Matt!
5/28/2023
Rebecca G. VERIFIED CUSTOMER
Very grateful for the repair and service I received. Although, the work I needed to get done was minor your Service Advisor, Michael Guillory, was extremely courteous and responsive. I was able to be accommodated on a Saturday morning and was back on the road to safely enjoy the rest of the Memorial Weekend. KUDOS TO LAKE CHARLES TOYOTA!!!
5/28/2023
Allyson T. VERIFIED CUSTOMER
She was so kind and helpful!!
5/28/2023
Keith C. VERIFIED CUSTOMER
I just got a new license sticker was going home take plate off clean it was real dirty old sticker was to. Without my permission he took the new sticker off my registration and put it on over a dirty sticker, installed the sticker crooked and bottom of sticker pealing up not pushed down. If he was going to to this at least clean old sticker and put on straight. Other than that appreciate the inspection sticker.
5/28/2023
Glenn S. VERIFIED CUSTOMER
Quick service
Thank you
5/28/2023
Perry D. VERIFIED CUSTOMER
None
5/28/2023
Traci E. VERIFIED CUSTOMER
Great service
5/28/2023
Cynthia M. VERIFIED CUSTOMER
He was very well organize
5/28/2023
Gordon P. VERIFIED CUSTOMER
Quick, excellent service! Matt Hicks was very efficient and helpful. The complementary snacks were great also.