Great Experience.. prompt and Professional Service
11/26/2024
Syrenthia T. VERIFIED CUSTOMER
Clay did. A great job!
11/26/2024
Hodges C. VERIFIED CUSTOMER
I wish I didn't have to go back anymore
11/26/2024
Marie D. VERIFIED CUSTOMER
Thanks!
11/26/2024
Michael H. VERIFIED CUSTOMER
Came in for a scheduled appt to have headlight changed and radio knob replaced. Part was ordered on Wednesday and should have been delivered on Friday. Appt was Monday at 1045. 12:45 I went to check on status. They said it was done only to find out I waited 2 hours for them to change only the knob which takes less than 5 min. And head light wasn’t changed because it wasn’t in. Staff should have made sure part was in before my scheduled appt. So I could have only made one trip. And I should have had to wait 2 hrs to change radio knob.
11/26/2024
Alexander L. VERIFIED CUSTOMER
No appointment and still received quick and excellent service. Thankful for the Toyota team this holiday season!
11/26/2024
Donald M. VERIFIED CUSTOMER
Scheduled an appointment for 10:15. Car didn’t move out of the parking lot till 12:15. Service representative did not give me any information or contact me until I went to him to find out about delay. Car was in service bay about 15 minutes when service representative saw me outside and told me I needed to contact Brand Engagement to find out what’s wrong and possible repairs.
11/26/2024
George S. VERIFIED CUSTOMER
Will do
11/24/2024
Donna A. VERIFIED CUSTOMER
Matt did an awesome job. My car was ready very quickly.
11/24/2024
Dawn C. VERIFIED CUSTOMER
Fantastic experience. Matt explained everything perfectly.
11/24/2024
Julie K. VERIFIED CUSTOMER
Very timely and efficient service
11/24/2024
Melissa N. VERIFIED CUSTOMER
I was very appreciative of the service I received today.
11/24/2024
Philip D. VERIFIED CUSTOMER
Service was quick and painless. Everyone was very polite and helpful.
11/24/2024
Priscilla B. VERIFIED CUSTOMER
I had a nail in my tire and no appointment. It could not be fixed and they found a tire similar and got me changed and set up in a little over 2 hours. Really appreciated all that was done. Thanks
11/24/2024
Virginia G. VERIFIED CUSTOMER
My friend and I like dealing with Brandt Nunez. He is always very nice and takes good care of us.
11/23/2024
Bernice Z. VERIFIED CUSTOMER
The price increased blew me away
11/23/2024
Gilbert T. VERIFIED CUSTOMER
Just wanted to Let the ownership of Lake Charles Toyota no that our service Representative Was so professional, answered all of our questiand took really good care and time with our car we're so pleased with Clay Herbert.????
11/23/2024
Latoya D. VERIFIED CUSTOMER
Gene was a great advisor and would love to continue to keep using him for my service advisor.
11/23/2024
Melinda K. VERIFIED CUSTOMER
Clay was very polite and professional. He was knowledgeable and respectful.
Thanks for the continued great service.