When the appointment was scheduled I was not informed that the service would take approximately 3-4 hours. I then informed the service department that I would be staying and waiting for the vehicle service to be completed. I spent the next few hours in the waiting area and was later informed by a family member that the vehicle had been finished and ready for appreciably 30 minutes. When I went to the desk and asked about the status of the vehicle, as I had been waiting and no one came to speak with me, I was told that services had JUST finished. When I asked about the key itself I was rudely told that the key had been provided when we purchased our vehicle even though it had not been. When I asked further, I was spoken to in a patronizing tone, as the service personnel advised me about the key. I walked out of the dealership unsatisfied with the service management.
The service technicians that work on the vehicles have been fine, but the inside staff have left me with a bad experience.
10/19/2024
Ricky F. VERIFIED CUSTOMER
Always completely satisfied. Excellent service and great employees.
10/19/2024
Thomas B. VERIFIED CUSTOMER
I trusted Christian from prior service with him. I took his advice because of the knowledge he showed as well as kindness which means a lot in this day. My mom needed to go in and make a payment as I was working and she relayed to me a similar story of a young man who is extremely kind and thoughtful. I have and will in the future continue to express my gratitude to Christian , John Breaux, and Corey Barron as well as the young lady who went over the vehicle with me. I cannot express how much this means to me and my family as we will continue to praise Toyota and your personnel. Thank you again.
10/19/2024
Trina P. VERIFIED CUSTOMER
WE HAD NO ISSUES WITH BRANDT
OR THE SERVICE DONE TODAY!
10/19/2024
Jerry G. VERIFIED CUSTOMER
The hood was not closed completely but other than that all was good.
10/19/2024
Brett D. VERIFIED CUSTOMER
Very good
10/19/2024
Amanda S. VERIFIED CUSTOMER
Always quick! Love getting my coffee and hanging out.
10/19/2024
Joann P. VERIFIED CUSTOMER
Excellent communication and professionalism.
10/19/2024
Darrell B. VERIFIED CUSTOMER
Mr Gene A. Did a great job
10/19/2024
John M. VERIFIED CUSTOMER
You guys are always awesome
10/19/2024
Laura M. VERIFIED CUSTOMER
Best overall service from parking to finishing
10/19/2024
Edith C. VERIFIED CUSTOMER
The car run better. Thank you
10/19/2024
Johnnie B. VERIFIED CUSTOMER
Everybody was so friendly
10/19/2024
Dwight A. VERIFIED CUSTOMER
Great service
10/19/2024
Saher F. VERIFIED CUSTOMER
None
10/18/2024
Austin L. VERIFIED CUSTOMER
No complaints at any level of experience. As usual very satisfied with personal and service.
10/18/2024
Ron W. VERIFIED CUSTOMER
Your invoice and prices are confusing and don't make sense. Also a free oil change and tire rotation along with a cabin air filter costs $100. You lost my business for life, except the oil changes only.
10/18/2024
Klayton C. VERIFIED CUSTOMER
The reason I KEEP coming back to this dealership is people like Matt and John Breaux. When John saw me in there today with my SECOND vehicle, he made sure we had not one, but two loaner cars (the second one on him) for my wife and myself so our day could be the least interrupted as possible. I didn’t even ask for it! This is what “above and beyond” looks like.
Thanks a Million
10/18/2024
Mohammad B. VERIFIED CUSTOMER
For same problem I went there two time . I they let me wait 2 hours but they don’t done anything.i am so upset. You guys don’t care other people time. If you guys think you can’t do on time why you guys give appointment. Specially service advisor David Nunez he is lying too much. If someone call me I can’t explain it better. Thanks