I was there from 10:30 am until 4.20 pm for an oil change. How should I feel about this service. So I didn't have an appointment and I was advised how long it was going to be before I got serviced. I guess that's my fault. The staff was friendly and courteous.
10/2/2024
Sandra N. VERIFIED CUSTOMER
Mr.Hicks was very professional and did a wonderful job on my car.
10/2/2024
James H. VERIFIED CUSTOMER
Ms Strickland was very kind and helpful.
10/2/2024
Susie D. VERIFIED CUSTOMER
Matt is always very nice and extremely helpful .
10/2/2024
Pamela E. VERIFIED CUSTOMER
Took a long time
10/2/2024
Kenneth S. VERIFIED CUSTOMER
THANK YOU
10/1/2024
Kenneth G. VERIFIED CUSTOMER
Incredible job
10/1/2024
Jerry C. VERIFIED CUSTOMER
I found Gavin Guillory hard to reach. Slow on response.
Michael Guillory and the Tech completely resolved my needs on Monday.
I left satisfied.
10/1/2024
Arthur L. VERIFIED CUSTOMER
Very satisfied,good service
10/1/2024
Sylvia M. VERIFIED CUSTOMER
Michael made the experience easy
10/1/2024
Dana P. VERIFIED CUSTOMER
Fast and friendly service! Thank you for taking good care of her for me!
10/1/2024
Daniel P. VERIFIED CUSTOMER
Matthew was able complete a recall that I wasn’t expecting. This saved me a return visit.
10/1/2024
Christine S. VERIFIED CUSTOMER
It should not take an hour and thirty minutes for an oil change
10/1/2024
John S. VERIFIED CUSTOMER
It would have been nice to have an actual conversation with my service provider instead of getting a text. I do not always hear my phone when messages come through. I sat at your place for 2 1/2 - 3 hrs waiting for a battery to be diagnosed and changed. When I spoke with the service provider when I handed my car over to your establishment to fix,I told her it was the battery. Personal service says alot about your establishment and how you treat your customers.
10/1/2024
Charles G. VERIFIED CUSTOMER
Experience was great and did not have to wait very long.
9/29/2024
Saher F. VERIFIED CUSTOMER
None
9/29/2024
Jamey F. VERIFIED CUSTOMER
Always more than satisfied with LCT service department
9/29/2024
Michelle L. VERIFIED CUSTOMER
Thank you!
9/29/2024
Krystle B. VERIFIED CUSTOMER
The wait time is horrible! For simple vehicle appointments takes over 2 1/2 hours. The Service needs to be better. I was just there with my other vehicle for a battery change and that was almost 2 hours.
9/29/2024
Nicole V. VERIFIED CUSTOMER
The experience today with Clay Hebert was absolutely phenomenal. He was knowledgeable, attentive and showed genuine interest and concern. Previous interactions with service advisors have been less than pleasant and my concerns were not adequately addressed or ignored altogether. Not the case today. I will no longer dread bringing my vehicle in for maintenance if all interactions can be with Mr.Hebert. This man is an absolute vital member of your team as I witnessed him engaging with all customers in the same manner. He definitely brings value to the service department and other advisors could learn a thing or two in the way he engages and treats customers. Highly satisfied with the entire experience!!!!