Matthew was able complete a recall that I wasn’t expecting. This saved me a return visit.
10/1/2024
Christine S. VERIFIED CUSTOMER
It should not take an hour and thirty minutes for an oil change
10/1/2024
John S. VERIFIED CUSTOMER
It would have been nice to have an actual conversation with my service provider instead of getting a text. I do not always hear my phone when messages come through. I sat at your place for 2 1/2 - 3 hrs waiting for a battery to be diagnosed and changed. When I spoke with the service provider when I handed my car over to your establishment to fix,I told her it was the battery. Personal service says alot about your establishment and how you treat your customers.
10/1/2024
Charles G. VERIFIED CUSTOMER
Experience was great and did not have to wait very long.
9/29/2024
Saher F. VERIFIED CUSTOMER
None
9/29/2024
Jamey F. VERIFIED CUSTOMER
Always more than satisfied with LCT service department
9/29/2024
Michelle L. VERIFIED CUSTOMER
Thank you!
9/29/2024
Krystle B. VERIFIED CUSTOMER
The wait time is horrible! For simple vehicle appointments takes over 2 1/2 hours. The Service needs to be better. I was just there with my other vehicle for a battery change and that was almost 2 hours.
9/29/2024
Nicole V. VERIFIED CUSTOMER
The experience today with Clay Hebert was absolutely phenomenal. He was knowledgeable, attentive and showed genuine interest and concern. Previous interactions with service advisors have been less than pleasant and my concerns were not adequately addressed or ignored altogether. Not the case today. I will no longer dread bringing my vehicle in for maintenance if all interactions can be with Mr.Hebert. This man is an absolute vital member of your team as I witnessed him engaging with all customers in the same manner. He definitely brings value to the service department and other advisors could learn a thing or two in the way he engages and treats customers. Highly satisfied with the entire experience!!!!
9/29/2024
Christine C. VERIFIED CUSTOMER
Clay was friendly, personable, outgoing and just a generally delightful young man. He deserves a pat on the back!
9/29/2024
Patrica B. VERIFIED CUSTOMER
Regarding the trade in appraisal, not at this time. Certainly appreciated the service you provided today.
9/29/2024
Lori M. VERIFIED CUSTOMER
Always great service
9/29/2024
Nisha P. VERIFIED CUSTOMER
Very polite and professional. Made me feel comfortable and not pressured.
9/28/2024
David N. VERIFIED CUSTOMER
Please call me at ****-****-xxxx asap
9/28/2024
Carl S. VERIFIED CUSTOMER
As always, top customer care and service.
9/28/2024
Luke G. VERIFIED CUSTOMER
Barton is a great service advisor and I had an amazing experience at lake Charles Toyota
9/28/2024
Helem B. VERIFIED CUSTOMER
Great customer service
9/28/2024
Isabelle D. VERIFIED CUSTOMER
I was there 3 hours and 10 minutes for my 25,000 mile checkup and a slow leak in a tire that they just patched!!!
Do you really think I was happy??
That was just redictulus !!
I am going to be 84 next month and that was tooo much for me!
Thanks for asking!
9/28/2024
Troy C. VERIFIED CUSTOMER
As always Matthew is on his game and takes care of business. It’s highly appreciated. Good service is the best advertisement.