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Real Reviews from VERIFIED CUSTOMERS
Roger H. VERIFIED CUSTOMER
Sounds grt can't say enough good things about richard
4/24/2023
Ron J. VERIFIED CUSTOMER
Elizabeth was once again outstanding
4/18/2023
Kevin T. VERIFIED CUSTOMER
Never got the survey but I keep getting text
4/16/2023
Pamela R. VERIFIED CUSTOMER
Friendly and professional, explains everything well, and it’s a pleasure to work with.
4/14/2023
Clifford W. VERIFIED CUSTOMER
Excellent job with no worries about my vehicle not being taken care of. Tahinis again Michael.
4/13/2023
Brittany L. VERIFIED CUSTOMER
Rhett made my wait during my appointment smooth. Very nice, polite, and helpful.
4/12/2023
Chetna R. VERIFIED CUSTOMER
Great customer service by Richard!
4/11/2023
Paula H. VERIFIED CUSTOMER
Would like to speak to the service manager
4/11/2023
Marie J. VERIFIED CUSTOMER
DeVante did an outstanding job keeping me informed. I was very pleased with the service. I drive all the way there from Lewisville and there is a dealership 10 minutes from my home.
4/11/2023
Viorel M. VERIFIED CUSTOMER
Good service.
4/11/2023
Larry C. VERIFIED CUSTOMER
Thanks. Happy to respond when it arrives.
4/11/2023
Linda T. VERIFIED CUSTOMER
Nathaniel was very good. It was the texting of the findings that I take issue with. The person who devised that should be FIRED! THERE WAS 1 LIE SUPPOSEDLY MADE BY ME. I need to speak with a supervisor who is allowing that particular texting with the customer in the false name of good service. For shame on this dealership.
4/11/2023
Robert Z. VERIFIED CUSTOMER
Ms French was prompt and courteous when I arrived. She took the request, gave me what turned out to be a very accurate work time. Mechanics found a problem. Ms French arranged a convenient appointment for work as well as a loaner car. Your company performed on a very high level of service and customer satisfaction.
4/11/2023
Paul C. VERIFIED CUSTOMER
Mr Lindey does not know how to interact with a customer. The oil change was at no charge ( you sent me the coupon) but he was rude & distant. Never been treated so shamefully at Huggins. Why do all your service advisors seem so unhappy? Mike Lindey needs to do a job that does not require he interacts with the public.
4/11/2023
Tabatha H. VERIFIED CUSTOMER
We had appt at 10:30 am. Saturday Dropped car off early for recall engine update which I was informed on recall takes 15 minutes. At 4:55 we picked up our car with nothing done to it because we were due to travel home. Still getting messages asking if they did a good job. They did not do the job.
4/11/2023
Leilani C. VERIFIED CUSTOMER
job well done
4/9/2023
Raza S. VERIFIED CUSTOMER
Thanks for the job done for me today though I was there at quite later half of the day even though they entertain me with smiling face, and all the work was done in a gentle time . Thanks for all and I really appreciate the workmanship and professionalism, heads up for you.
4/9/2023
Anna L. VERIFIED CUSTOMER
As always, Elizabeth French comes through with top-notch customer service. Her professionalism and attention to detail can’t be beat! She is much appreciated! Thank you, Norm Reeves Honda, for having such a kind and friendly Service Advisor on your team that cares and takes time to pin point what service on my Honda Civic is necessary and to explain everything clearly regarding recommendations for future service.
4/9/2023
Paulita S. VERIFIED CUSTOMER
She is awesome!
4/9/2023
Philip B. VERIFIED CUSTOMER
Tim’s customer service is outstanding. I appreciate all that he does.
4/9/2023