Mr Kellar was extremely friendly and helpful. Explained the service vist. As usual I was very satisfied with the visit.
3/23/2023
Ronald W. VERIFIED CUSTOMER
He is so kind helpful
3/23/2023
Deborah B. VERIFIED CUSTOMER
Tim Kellar is a gem. Smart, professional and always willing to answer my questions. The detail guys also did a great job on my car.
3/23/2023
Madison W. VERIFIED CUSTOMER
Tim Keller always makes sure my car is in well condition and if needed service is due at the moment he lets me know.
3/23/2023
Daisy G. VERIFIED CUSTOMER
Everything went great!
3/23/2023
Makenzie V. VERIFIED CUSTOMER
I was confused with the process. When I made the appointment I was offered if I wanted a lease vehicle. I dropped off my vehicle with the expectation to get a lease vehicle (I don’t mind if I have to pay) and was told “we don’t do that here”. Getting to work that morning was more difficult and stressful.
Additionally, my issue was not resolved. I was told that my issue was not the transmission. I work as a Master Mechanic and the only reason I went to Honda is because the van is still under warranty. The safety recalls were also not taken cared off on the 3 days that you guys had my car. I was told that parts had not arrived and when asked for a timeline, I was told that there is no way of knowing.
Lastly, I would hope that the service reps would be held to a higher professional standard. When I arrived I walked to the nearest available rep and asked if this was the correct place to drop off my vehicle. The rep repeatedly said “hell yeah, hell yeah”. I was not offended, just seems very unprofessional from the start.
Thank you for allowing me to provide feedback.
3/23/2023
Christel V. VERIFIED CUSTOMER
EXCELLENT SERVICE IS WHY I CONTINUE TO VISIT THIS LOCATION FOR MY CAR SERVICE NEEDS. THANKS FOR HAVING A LOANER CAR OPTION AVAILABLE. MR. TIM KELLER IS AWESOME. EXCELLENT CUSTOMER SERVICE RECEIVED.
3/23/2023
Modesto G. VERIFIED CUSTOMER
Thank uou all! I will keep coming back to Norm Reeves Honda!
3/23/2023
Joshua K. VERIFIED CUSTOMER
Mr. Sanchez did an excellent job of communicating, even with a minor hiccup on the initial vehicle review he did a great job of communicating through that, and I greatly appreciate his thoroughness and kindness throughout my time there today.
3/23/2023
Gregory C. VERIFIED CUSTOMER
Kudos
3/22/2023
Raquel P. VERIFIED CUSTOMER
Michael was great! Friendly and courteous with great customer service!
3/22/2023
Cheryl H. VERIFIED CUSTOMER
He was very kind and professional and excellent customer service. Thank You So Much Timothy Kellar.
3/22/2023
Sergio R. VERIFIED CUSTOMER
Great overall customer service
3/22/2023
Lucy M. VERIFIED CUSTOMER
Great personal service with Mr. ****. Comfortable place to wait.
3/22/2023
Oscar G. VERIFIED CUSTOMER
I like your service
3/22/2023
Austin G. VERIFIED CUSTOMER
I appreciate her straight forward answers when asked pointed questions
3/22/2023
Sharon S. VERIFIED CUSTOMER
I don’t like your new computer system. It made me feel like the people working there did not care for my car or me as much as they did at Honda Huggins I felt like just a credit card.