Drop my car off at 11 AM, was called to come pick it up. When I arrived, I was told that not only was my update not done. Neither was my oil change, washer, fluid or air in my tires. Was less than acceptable. If they were overbooked, should have told upon arrival and I would have rescheduled.
3/22/2023
Daniel T. VERIFIED CUSTOMER
Vehicle was maintenance in a timely manner. Great customer service.
3/22/2023
Paula Y. VERIFIED CUSTOMER
Tim Kellar was a good took care customer service thank you very much
3/22/2023
Ramesh G. VERIFIED CUSTOMER
I was not ask for replacing the new tires. But they did it and I was expecting my bill would be $406 but I paid more than $900
3/22/2023
Deborah M. VERIFIED CUSTOMER
I had a complimentary coupon for a free oil change. I forgot to use it. Is there any way way possible I can use it on my next visit? I live 3 miles from my job so I do not put many miles on my CRV, so it might be awhile before I get to use it. Thank You.
3/21/2023
Alexander P. VERIFIED CUSTOMER
My appointment for service was on a Saturday at 8:15am, my vehicle did not get worked on until Monday at 12:00 when the service rep texted me. My vehicle wasn’t done until after 4:00pm Monday and the service rep was going to deliver my vehicle after his shift was over with no explination on who would be responsible for damages if he got into an accident. I live about 45 min from the dealership. He also texted me after hours asking for my address when it should be on my service order paperwork (seems sketchy). When I finally received the service report via email, I saw the battery replacement, tire rotation, but nothing about the inspection for the auto restart. This was my first bad experience with Honda.
3/21/2023
Jennifer B. VERIFIED CUSTOMER
I had nail in my brand new CRV hybrid. They got me fixed up quickly.
3/21/2023
David W. VERIFIED CUSTOMER
Triatan did a great job!
3/21/2023
Misty P. VERIFIED CUSTOMER
Keep up the good work!
3/21/2023
Russell W. VERIFIED CUSTOMER
Elizabeth was extremely caring to the attention to my wife who waited for the work to be done. Very professional, efficient experience provided by Elizabeth!
3/21/2023
Monica H. VERIFIED CUSTOMER
Kind & efficient
3/21/2023
Mickey S. VERIFIED CUSTOMER
I much appreciated the help Tristan provided and keeping informed about the service on my Ridgeline.
3/21/2023
Mary C. VERIFIED CUSTOMER
Elizabeth gave me a wonderful/peaceful experience during my visit communicating on status of service helping understand the concerns of taking care of my honda she made me feel so comfortable during my visit
3/21/2023
Deborah K. VERIFIED CUSTOMER
See my comments about my survey on Elizabeth French and how she is the best service I have met Norm Reeves Honda.
3/21/2023
Kimothy S. VERIFIED CUSTOMER
He was very professional and got the job done on time.
3/21/2023
Not Provided. VERIFIED CUSTOMER
Always great service from Nathaniel
3/21/2023
Clare T. VERIFIED CUSTOMER
Again I had an APPOINTMENT for a routine inspection & it took over 2 hours - completely unacceptable
3/21/2023
Tina V. VERIFIED CUSTOMER
Terrible experience. Tristan needs additional training. I dropped off my vehicle at about 7:30am and by 12:30 nothing had been done to my vehicle. I had also received zero communication or updates. All the time my car spent sitting there waiting to have the passenger window diagnosed, the state inspection could have been completed. After I asked Tristan to only complete the state inspection, my vehicle was not ready for another two hours. Very poor client management.