I set appointments online sometimes or over the phone. And when arriving its a bit of a wait no one knows or ask about my appointments. Dissatisfied with the long wait. Mike wright was really nice and help me out the best way he could. The wait today was 3 in a half hrs. When my vehicle was ready and sitting out i saw a couple of vehicles go ahead of mines?
3/10/2023
Elizabeth H. VERIFIED CUSTOMER
Nathaniel took great care of both me and my HRV!
3/10/2023
Cassidy S. VERIFIED CUSTOMER
Richard is amazing and the only Service Advisor I will go to. He helped me for the first time about a year ago or so and this is the first time in 20 years of driving Hondas that I have continued to request a service advisor and will not come in unless he is at work that day. So I feel that says something about him. I am so very grateful for him. Plus he is very kind and funny too.
3/10/2023
Jan G. VERIFIED CUSTOMER
Mike is a good service advisor. He helped me with pairing my phone with my car.
3/10/2023
Jagjit S. VERIFIED CUSTOMER
I had appointment at 8am , I was there at 7:55am , got help at 8:20, don’t know what took so long . And left 11:20. I don’t know what took 3:25 hours just to do an oil change. I told them that I have job interview at 10 that’s why I made appointment at 8am and I missed my job interview, please check the cameras to confirm, my email is and my phone is ****-****-xxxx. I am a very old customer there and bring my 3 cars for service always . I was very disappointed this time. Hopefully I get better service next time . Thanks
3/10/2023
Jerald M. VERIFIED CUSTOMER
Very professional and fast in getting the job done and right
3/10/2023
David S. VERIFIED CUSTOMER
The team did a great job.
3/10/2023
Shirley B. VERIFIED CUSTOMER
Elizabeth French is the best . Very efficient and easy to talk to . Don’t ever let her go . Thank you
3/9/2023
Gregory W. VERIFIED CUSTOMER
Great service experience.
Elizabeth French does an amazing job as a service advisor!
3/9/2023
Holly H. VERIFIED CUSTOMER
Nanthaniel is the best.
3/9/2023
Susan W. VERIFIED CUSTOMER
I took my car in to have the glovebox fixed. Michael said it would be 1 1/2 hours. After 2 hours I asked for status. He checked me o I t saying I had a lot of leaks and need a battery. I asked for a copy of the report and he said he had stopped the 7 point inspection because I was in a hurry. All I did was ask for status. He told me to go to wherever I have my car serviced to get answers. What??????
3/9/2023
Sandra L. VERIFIED CUSTOMER
I wasn't satisfied with the service
3/9/2023
Angelia C. VERIFIED CUSTOMER
I nominate Elizabeth to be "Employee of the Month."
3/9/2023
Birla S. VERIFIED CUSTOMER
Great service. Great service advisor.
3/9/2023
Rona O. VERIFIED CUSTOMER
Call me at ****-****-xxxx.
3/9/2023
Susanna E. VERIFIED CUSTOMER
Nathaniel was amazingly courteous!!
3/9/2023
Alfred L. VERIFIED CUSTOMER
I didn't bring my car in for service. Why am I getting this
3/9/2023
Jeyahar J. VERIFIED CUSTOMER
1) Advisor didn't keep me informed about the status of my vehicle unless I called for one week.
2) State inspection had come as failed, but nobody informed me about that and I noted that after reaching home. So I had to take the vehicle again and got it done. This is highly unacceptable that it's a basic thing to keep the customer informed about stuffs like these.
3) Mr.Mike Harvey did help me scheduling the subsequent appointment for the state inspection, but the time spent over phone to catch hold of the advisors and supervisors is a pure loss for me and also an additional trip to the service center.
4) I still hear the ticking sound in the vehicle even more than before, which was told to be fixed during the service.
Didn't expect so many issues to be happening in one service.