Was very nice, respectful, and explained everything good
9/22/2023
Genesis Lee. VERIFIED CUSTOMER
Tina was so nice to us and immediately took care of our concern. It was the best customer service we experienced. We felt that we made the right choice of choosing KIA selma because of the afer sales service we receive from Tina. Thanks Tina
9/21/2023
Lance B. VERIFIED CUSTOMER
Adrian did a terrific job being able to schedule my appointment quickly and getting my car serviced in a timely manner
9/21/2023
Suzanna G. VERIFIED CUSTOMER
Our vehicle was dropped off September 5th. My husband called for a status update and was told he would get a call back. A week passed and I called and was told the same thing in addition to the mechanic went on vacation. We brought it in for recalls and a rattling noise. I was told I would be notified if I wanted the diagnostic to be performed. The day I called I received a call back and was told the bill to repair would be 11,000. I just finished paying this car off it had a rattling noise for a month. The car was now flashing the engine light and the oil light when I drove it home there was a smell of smoke coming from my vehicle, the condition of my vehicle was far worse than what it was. On top of all of that my husband and myself were told we were banned from bringing the car back to KIA. This is the worst experience I have ever had with any service. My car looked horrible when I got it back.
9/20/2023
Thomas S. VERIFIED CUSTOMER
Tina is exceptional!
9/16/2023
Jesus A. VERIFIED CUSTOMER
Thank you for serving the KIA
9/13/2023
Jackie P. VERIFIED CUSTOMER
Adrian was great but Gina the cashier could be a little more professional
9/12/2023
Sereina H. VERIFIED CUSTOMER
I brought my car in to diagnose a shaking issue on the front end. My car was kept for 5 days and when I called for updates I was put on hold and hung up on till the last day. The Diagnosis that was given was not the problem and wasn’t informed about another issue until I came to pick the car up. I paid $190 for a wrong diagnosis, took my car to another mechanic to fix the so called problem the Kia mechanic “found” and my car is still shaking.
9/11/2023
Marco V. VERIFIED CUSTOMER
Thanks for getting my car on the road sooner what we expect it.
9/10/2023
Twila L. VERIFIED CUSTOMER
Adrian is very efficient at his job, duties, customer service, knowledge of what he’s doing, and how to do it. He is one of the reasons I continue to work with Selma Kia. Adrian’s ability to do his job either in person or over the phone, is exceptional..
9/8/2023
Luis I. VERIFIED CUSTOMER
Excellent service
9/8/2023
Royal V. VERIFIED CUSTOMER
Everything is good
9/2/2023
Juan S. VERIFIED CUSTOMER
I had my appointment a month in advanced to replace a switch on my seat, my appointment was at 9:30 in the morning and was asked if I was waiting for my car I said yes don’t have a ride home, I did not leave till closing time 5 PM, when I asked for my car they were all lost asking for my name and was told to look for a service guy outside my self, they were closing up, end of story some rude guy came out just to tell me the part wasn’t in stock till Thursday…. We were planning to trade in the car for a new KIA this experience made me change my mind .
8/31/2023
Sergio G. VERIFIED CUSTOMER
Very friendly, my car got done in the promised time
8/30/2023
Carlos R. VERIFIED CUSTOMER
I was very happy about my service today all things were explained to me and I couldn’t be happier with my experience today.I drove home about 40 miles and my car drove excellent and I noticed the difference when it gets serviced.thank you Selma Kia!
8/30/2023
Ginny G. VERIFIED CUSTOMER
Service was excellent
8/28/2023
Oscar D. VERIFIED CUSTOMER
Thanks
8/28/2023
Malena Danae. VERIFIED CUSTOMER
Very polite and friendly customer service. Gave helpful advice and recommendations for my car’s service. Very organized and time manageable.
8/28/2023
Maribel M. VERIFIED CUSTOMER
This was my first time going to Selma service department. I was greeted with very friendly staff. My vehicle was serviced and ready to go in a timely manner. The staff there are very friendly. I will be going back for my future oil changes.