Very pleased with the customer service. Adrian was very nice and helpful. Explained accurate wait times.
6/9/2023
Randi M. VERIFIED CUSTOMER
Diana was amazing.....great customer service, very polite, and very helpful.... I will definitely come back
6/9/2023
Lucas S. VERIFIED CUSTOMER
Great service!
6/9/2023
Herbert H. VERIFIED CUSTOMER
Adrian was very professional and courteous
6/9/2023
Betty F. VERIFIED CUSTOMER
I appreciate all the help but I do recommend that when people have to stay there all day or if they have to leave the car they need a rental car. It is so hard for them to be there all day. I know now there’s a shuttle sometimes but sometimes they always can’t be there when you need them to pick you up, so it’s real important to accommodate us because we bring the business to you because I’ve been there two days all day from 7:30 to 5 PM and I’ll be doing my third day and none of these appointments have to do with my fault is to do with the car Failure but thank you again
6/8/2023
Kyle R. VERIFIED CUSTOMER
Always the best customer service!!
6/8/2023
Francisco A. VERIFIED CUSTOMER
Su estancia fue de lo mejor 100%
6/4/2023
Kelley A. VERIFIED CUSTOMER
Adrian was very nice and welcoming! Explained everything to me as soon as I got out of the car till I left. You have a very good employee.
6/3/2023
Debbie D. VERIFIED CUSTOMER
Great Service, Diana Gamez was extremely helpful and kind she answered all my questions, very happy with my service today.
6/3/2023
Jason W. VERIFIED CUSTOMER
Adrian was awesome! Great service!
5/29/2023
Laura G. VERIFIED CUSTOMER
Everything was well taken care of in a timely manner.
5/28/2023
Michael T. VERIFIED CUSTOMER
100% I was completely happy with the customer service and the service done to my car.
5/28/2023
Dustin R. VERIFIED CUSTOMER
I was told my car would be ready at 3 pm. I arrived early and greeted associate personally on my behalf not the companies so I proceed to wait in waiting room for 20 mins on my car that should have been ready already. Not including I personally paid for a rental to accommodate your companies mechanics to look at my car not the other way around which is an issue I feel all in its own. There is way more than words can describe on how inconvenient this all this has been for me 300 on a rental for three days. And my car wasn’t even washed like told it was. The simplest things can’t be done has me question the performance of quality of work your mechanics actually do.
5/27/2023
Yajaira G. VERIFIED CUSTOMER
Great Service! Adrian was so helpful and professional! Couldn’t be happier with my experience.
5/26/2023
Michael T. VERIFIED CUSTOMER
Well to start I set up an appointment for 7am. So I leave work early to bring my car and I basically get told why are you so early if the techs don't start until 8am. Then. I finally check in for something simple. To get a right signal indicator that was out. I waited over 4.5 hours only to be told. They didn't have the part in stack. Why not check if it's in stock to begin with. Then make all your calls to kia for authorization. Now several days later I get an email stating my part was in. But no call on follow up emails to schedule an appointment to install the part. So now I make time to drive down to the dealership. To ask. Only to met with some really poor attitude. I understand you are busy and you have tons of things to do. But a smile and good attitude go a long way. I have been a customer of this dealership for many years. But it's service like this that makes me not want to come here anymore.
Thank you
Michael T
5/25/2023
Brandy J. VERIFIED CUSTOMER
She did great at taking care of me. Thank you
5/25/2023
Anthonys Auto. VERIFIED CUSTOMER
I take the car after repairs, and I get the car back with bumper damage
Waiting on manager call me to see if they going to coverage or not
5/25/2023
Ernesto C. VERIFIED CUSTOMER
Thanks
5/25/2023
Dena R. VERIFIED CUSTOMER
Thank you Diana for getting my car in to be seen. It made my day.