Denise is always professional and goes over everything with me. I trust she will always suggest and give me the best service possible.
10/6/2024
Vachaune C. VERIFIED CUSTOMER
Excellent customer service and great service
10/6/2024
Kattie A. VERIFIED CUSTOMER
Haley was amazing
10/5/2024
Gail A. VERIFIED CUSTOMER
Please ask Haley to make me another appointment as soon as possible because the headlight on the left side of the car has now gone out. Thank you so much for your time and your service. My contact number is 916-912-083 5. I like to schedule an appointment
10/5/2024
Brent J. VERIFIED CUSTOMER
Denise and your service team went over and above to resolve my issue. Great team
10/5/2024
Eileen B. VERIFIED CUSTOMER
Thanks! Ryan is always friendly & efficient & I enjoy taking my car to be serviced at Elk Grove Kia.
10/4/2024
Florence E. VERIFIED CUSTOMER
The person who answers the main phone from general public is not nice. Everyone else is wonderful.
10/3/2024
Peter A. VERIFIED CUSTOMER
Scheduling service took to long over a month. Then was called to reschedule for another month out.
10/3/2024
Elizabeth J. VERIFIED CUSTOMER
Denise has been extremely helpful, even in the face of not having any available appointments. I’m grateful she was knowledgeable and attentive. I can’t wait to pick my car up! Her customer service exceeded expectations!
10/2/2024
Elizabeth H. VERIFIED CUSTOMER
Denise is the best!
10/2/2024
Shaneel S. VERIFIED CUSTOMER
Denise was really very helpful and patient and explained everything.
10/2/2024
Nephtali S. VERIFIED CUSTOMER
My Kia has a sensor problem. The have worked it twice. Last they told me they would order a part and call me when it came in. Two months later I am still waiting!
10/1/2024
Pam R. VERIFIED CUSTOMER
Wish your service department is bigger
With a lot of folks buying KIA now, it looks like you are a
Swamped with appointments
9/29/2024
Geraldine M. VERIFIED CUSTOMER
My wiper doesn't work, this wasn't spotted. Also i am not sure the water level of the radiator and washer was checked. Thank you.
9/29/2024
Jade S. VERIFIED CUSTOMER
First off had to book my appointment almost a month out to get garage **** customer service. Was told multiple times that I would get a call back about a question I had prior to service and still never received a call back. Ryan helped me and wasn’t welcoming at all. Waited 5 minutes before I was even acknowledged when I was acknowledged I just was referred to another person to pick up my car. Was given the wrong keys and had to wait an additional 5 minutes for them to locate my keys. Also they charge double to price for any service provide. Would not recommend and will not be taking my car here in the future. G and J auto repair on Kent St. in Elk Grove we’re able to take me in the same day and had my car done for half the price and the same day without an appointment. Better customers ser
9/27/2024
Kirk J. VERIFIED CUSTOMER
The service department at the Elk Grove Kia is great. They are professional, attentive to my questions and deliver my car back to me not only running better but looking better also.
9/27/2024
Bruce G. VERIFIED CUSTOMER
Denise is super awesome and helpful! The turnover was fast. The price was good. We will absolutely come back if we need to.
9/26/2024
Bonnie L. VERIFIED CUSTOMER
Denise was very sweet and kind. She brought me a water turned on the TV for me. Excellent customer service I give her a 10 I think that’s the highest robert lambert
9/26/2024
Catrin P. VERIFIED CUSTOMER
Very satisfied with service advisor Denise . Thank you for your clear communication via texts during the whole repair process. Excellent service as usual. Also I appreciate the great work done by service technician on my car .
9/25/2024
Karen F. VERIFIED CUSTOMER
He is simply amazing we are forever costumers I recomend him highly