She is very responsive, friendly and customer oriented. Thank you
9/23/2024
Nick R. VERIFIED CUSTOMER
Denise is always amazing providing next level customer service, I travel a half an hour farther than I have to because of her
9/23/2024
Steve L. VERIFIED CUSTOMER
You guys were prompt, courteous and professional. Service was fast and hopefully thorough. I always feel good after leaving your service dept. Like it was a win/win. Good for your business, good for my vehicle.
9/20/2024
Sandra B. VERIFIED CUSTOMER
Haley Leming is an outstanding team member at KIA Elk Grove. Her knowledge of the vehicles parts and interworkings is above par. She takes the time to explain the process for your vehicle and is able to answer all of your questions in a way that you can understand. She is consistently customer service focused and you can count on her to follow through and put your mind at ease. She is a great listener, patient and can deliver the good news and the bad news in a positive way. Hey listen, it's not always fun to take your car in when it's making a weird noise but you can count on Haley to go out of her way to help.
9/20/2024
Emily A. VERIFIED CUSTOMER
Ryan is so rude. Ignores all concerns. Switched to Denise and am very happy.
9/20/2024
Catrin P. VERIFIED CUSTOMER
Denise thank you for fitting me into the busy schedule so I can get my car fixed . You are an awesome sales associate.
9/19/2024
Monica C. VERIFIED CUSTOMER
Steve was awesome! Very friendly and efficient at home job.
9/19/2024
Stephen C. VERIFIED CUSTOMER
It was a good sales team .The maintenance people and customer service. We're great that includes you you curdacy driver.
9/18/2024
Rhonda S. VERIFIED CUSTOMER
Denise was pleasant, efficient at her job, and service was done within reasonable time. Thank you
9/18/2024
Kevin W. VERIFIED CUSTOMER
Denise was very professional & helpful. She was very helpful and considerate.
9/18/2024
Vartan V. VERIFIED CUSTOMER
Awful service
9/17/2024
Robert F. VERIFIED CUSTOMER
It’s always a pleasure to do business with Haley Leming, she is perfect for a front office presence at your facility.
9/16/2024
Roberto R. VERIFIED CUSTOMER
The experience was superb!! Haley was on top of all with kindness, professionalism and knowledge. When an employee goes the extra mile with a customer, the business will succeed. Customers are the heart of a business, no customers or no happy customer there is no business.
Today made forget my bad, negative experience I had on Aug. 14. Thank you and Muchas gracias!!
9/14/2024
Christopher D. VERIFIED CUSTOMER
Your dealership and Denise Lumley's professionalism is much appreciated. My son's vehicle is functioning in a much improved manner. Thank you, much.
Christopher D
9/13/2024
Rosaura F. VERIFIED CUSTOMER
Yes and Haley was very helpful, this is my first time there and the service was outstanding and Haley customer service was outstanding,
Thank You
Rosaura F
9/11/2024
Joseph J. VERIFIED CUSTOMER
The service advisors are great at their job but the lady taking calls, Joy, needs to be trained in proper customer service. She is rude and often dismissive. In all my encounters with her, she has made me feel like I am asking your establishment for a favor. Given that her position is customer-facing, she would greatly benefit in customer service training to further her skills.
9/11/2024
Hector G. VERIFIED CUSTOMER
Job well done thank you
9/11/2024
Mary G. VERIFIED CUSTOMER
Very friendly and knowledgeable.
9/10/2024
Kia S. VERIFIED CUSTOMER
Ryan and Denise are always very welcoming, helpful and kind. I know my car is in good hands at Kia Elk Grove as result of their willingness to go above and beyond to ensure customer satisfaction. Thank you!