Thank you, Ryan and your detail team! My car has never looked better!
7/12/2024
Darlene S. VERIFIED CUSTOMER
Everything was good except they didn’t close my hood all the way so I had to pull over and shut it myself it was flapping on the freeway.
7/12/2024
Henry L. VERIFIED CUSTOMER
Every time I bring my Kia in, it is always a pleasant experience and everyone there is very helpful
7/11/2024
Leilani T. VERIFIED CUSTOMER
Denise made this the absolute best service visit I’ve ever had! There was a lot to be done with my car. Although I live all the way in Roseville I will DEFINITELY drive all the way to Elk Grove for service.
7/11/2024
Lisa D. VERIFIED CUSTOMER
Denise is always competent & professional. It is a pleasure interacting with her.
7/11/2024
Emily C. VERIFIED CUSTOMER
Great customer service. Thank you for your prompt attention.
7/10/2024
Anthony S. VERIFIED CUSTOMER
Work completed as promised
7/10/2024
Kevin R. VERIFIED CUSTOMER
None
7/10/2024
Marc M. VERIFIED CUSTOMER
I was extremely pleased to know that Kia would honor the engine recal without a hassle. The Kia service rep was very kind and helpful and kept up on the car rental, which was a game changer however, when I picked up my vehicle, it was really really dirty as Kehe had my car for over 2 1/2 weeks. I kind of thought that maybe it would’ve been washed before they gave it to me and they knew I was coming so it wasn’t like I just dropped in, also I took my car to quick quack, and I noticed that my front driver side floor mat was missing. I called and got Reggie on the phone who explained that he was going to order both the passenger and the driver side floor mats to replace so all in all, I am very pleased , I believe that I would purchase another Kia vehicle in the future as mine has never given me any problems up until the recall
7/9/2024
Michael Y. VERIFIED CUSTOMER
She was very professional and friendly
7/9/2024
Matthew D. VERIFIED CUSTOMER
Denise was very professional and friendly to talk to. She really went above and beyond as she cleared up some clerical mistakes on a work order. I hope she will be the representative to help me on my next visit.
7/8/2024
Moses V. VERIFIED CUSTOMER
Denise is amazing
7/8/2024
Suzanne C. VERIFIED CUSTOMER
Denise goes above and beyond each time I bring my 22 year old, wonderful Mitsubishi Lancer OZ Rally in!!
Also BIG shout out to Tim the mechanic! He is an expert in tracking down rot causes of issues & fixing them.
I appreciate how both Denise & Tim bring professionalism and a friendly demeanor to their jobs. They’re excellent! And I have high standards for customer service!
Suzanne C
7/7/2024
Betty D. VERIFIED CUSTOMER
Haley was great even though my problem wasn't solved
7/4/2024
Ted T. VERIFIED CUSTOMER
Thanks
7/4/2024
Jennifer D. VERIFIED CUSTOMER
Hayley was awesome (great communication, positive demeanor, friendly). I think the fact that my vehicle being in the shop for 5 days was extreme for the circumstance. Being without a vehicle was not ideal. The only thing that makes this somewhat ok is the honesty: that Kia took ownership of their mistake and there wasn’t an additional charge. But for continued customer service, the vehicle could have been washed, an oil change voucher, or a coupon for future services could have been offered. I’ve been a customer since 2014, but you wouldn’t know it sometimes.
7/4/2024
Jake T. VERIFIED CUSTOMER
Denise was so helpful and helped to get the issue with my car fixed right away. She has also remained in touch for questions between appointments and truly has been above and beyond what I typically experience for auto service from other dealerships. Thanks!
7/4/2024
Zoey S. VERIFIED CUSTOMER
Denise was great! So helpful and patient, very knowledgeable she explained the process to me step by step. I appreciate her service!
7/3/2024
Taylor Q. VERIFIED CUSTOMER
Ryan was very professional and courteous I appreciate his customer service. Also your Customer Service specialist I forgot her name but she does car walkthroughs was very nice as well.
7/3/2024
Margrethe A. VERIFIED CUSTOMER
Ryan is polite, informative and a pleasure to work with. I love my Kia Seranto. Best vehicle I have ever owned.
I am wondering why my car was not washed? In the past it has always been returned to me with a complimentary wash.