You were very attentive to my needs and kept me updated on my progress! Thank you for being so helpful.
2/15/2025
Matthew C. VERIFIED CUSTOMER
Just want to say that we appreciate Ryan’s excellent customer service. He’a the kind of person who will keep us coming back. Thanks & have a great weekend.
2/15/2025
Isaiah A. VERIFIED CUSTOMER
I called and clarified that I was coming in to have a recall on my vehicle fixed. They had not ordered the parts for the only reason I made the appointment and I didn’t even get a free car wash.
2/15/2025
Brianna H. VERIFIED CUSTOMER
Haley who helped me from start to finish was amazing!! Very kind and helpful!!
2/14/2025
Ocie S. VERIFIED CUSTOMER
Loved Denise!
2/14/2025
Thomas B. VERIFIED CUSTOMER
Great diagnostic work to figure out that the Kia added ikon device was responsible for all the electrical problems.
2/14/2025
Radine H. VERIFIED CUSTOMER
Was very surprised regarding a service charge yo use a credit card
2/13/2025
Matthew J. VERIFIED CUSTOMER
It was just a service and recall
2/13/2025
Sabrina R. VERIFIED CUSTOMER
Thank you
2/13/2025
Catrin P. VERIFIED CUSTOMER
Thank you Denise and team for a good service. Elk Grove Kia does great work.
2/13/2025
Tina L. VERIFIED CUSTOMER
The actual appointment was fine. However, when I made the appt. There were 2 recalls for my car. The person that scheduled only scheduled for one. I asked her to make sure she made it for both and then she confirmed. When I received a confirmation later, I asked again and was told she made it for two. When I checked in, they only had me down for one recall. There was actually a third needed by then, luckily they didn’t need to order any other parts so all three were taken care of. This is the 2nd time I have used Elk Grove Kia and both times did not go very smoothly.
2/13/2025
Lucy C. VERIFIED CUSTOMER
Very good job and very fast done. Thank you
2/13/2025
Ariel R. VERIFIED CUSTOMER
Denise communicates effectively and is a joy to interact with. She is knowledgeable, positive, and supportive of her customers needs. I appreciate her patience and kindness.
2/13/2025
Josh C. VERIFIED CUSTOMER
Yes - I am still awaiting on a follow up regarding my extended warranty
2/13/2025
Stephen T. VERIFIED CUSTOMER
Everything worked out great Thank you!
2/12/2025
Deborah D. VERIFIED CUSTOMER
Mistakenly I showed up on the wrong day and was still treated great. Thank you again
2/12/2025
Paul T. VERIFIED CUSTOMER
Everything was fine-I was completely satisfied.
2/12/2025
Theodore G. VERIFIED CUSTOMER
Denise was great and very hospitable
2/12/2025
Maria R. VERIFIED CUSTOMER
Grateful that Haley has been able to provide quick appointments and provide excellent care for my vehicle.