Customer service by Xavier was excellent .
Service done was done in a reasonable time.
Very please with overall service.
9/8/2023
Eric V. VERIFIED CUSTOMER
N/A
9/6/2023
Carrington S. VERIFIED CUSTOMER
Xavier is very professional and courteous. He always has a positive attitude.
9/6/2023
Lauri L. VERIFIED CUSTOMER
Ryan was very welcoming and friendly
9/6/2023
Karen P. VERIFIED CUSTOMER
Job well done!!
9/6/2023
Nicole D. VERIFIED CUSTOMER
Very accommodating and got
Me in quickly and serviced same day. Thank you
9/6/2023
Tina L. VERIFIED CUSTOMER
Xavier's customer service was excellent and thank you kindly.
9/6/2023
Maurilio G. VERIFIED CUSTOMER
Ryan Tunig provided excellent customer service advisory.
9/3/2023
Angela B. VERIFIED CUSTOMER
Denise Lumley is amazing. We used to see her at Kia Roseville and moved our routine maintenance to Elk Grove Kia When we found out, she moved locations. She is amazing and always provides the top notch customer service.
9/3/2023
Alana W. VERIFIED CUSTOMER
Xavier was very courteous and he took care of my request. He was great, I appreciate his kind service. I will be coming back in for my next service.
9/3/2023
Brita P. VERIFIED CUSTOMER
My car is still not correct they didn't fix anything. Honestly I don't think you guys even looked at it. I think you just got $97 out of me for free just to tell me my car never came with something and I know it did. I have other issues electronic issues on my car at this point in time. And you guys keep saying I'm imagining what I had on my car. At this point in time I feel as if Kia elk Grove does not stand by their product. And it's just out to take money. I will not be trading this car in to get anything from you or your company. And I do not feel safe on the road now
9/2/2023
Beatriz M. VERIFIED CUSTOMER
Thank you Ryan! ????????
9/2/2023
Anjay P. VERIFIED CUSTOMER
Thank you
9/1/2023
Shenel T. VERIFIED CUSTOMER
Service was great. Thanks!
9/1/2023
Larry B. VERIFIED CUSTOMER
Great job!
9/1/2023
Marco R. VERIFIED CUSTOMER
Hope my next experience with ya’l will be as good
8/31/2023
Anthony V. VERIFIED CUSTOMER
friendly, excellent communication, and perform services as requested.
8/31/2023
YVONNE S. VERIFIED CUSTOMER
Great
8/30/2023
Fatima C. VERIFIED CUSTOMER
Not timely in responding or responding at all.
My vehicle has still not been completely fixed after a month. Back ordered parts and lack of communication between Xavier and mechanic. Part is supposed to arrive today 8/30, however when I called Xavier on 8/29 to check in on any updates I was told part was not going to be arriving until end of September. I informed Xavier that his manager informed me part would be in 8/30 or 8/31. Xavier then confirmed the part will be in tomorrow 8/30 and he would call to schedule an appointment for me. No call back as of yet.
8/30/2023
NICOLE J. VERIFIED CUSTOMER
Ryan was very pleasant and helpful. He deserves a raise ????