She was very helpful as always. She does a great job
8/30/2023
Alan G. VERIFIED CUSTOMER
Denise was so very helpful and informative on this whole situation. I appreciate her attention to detail when I asked questions and her promptness when answering was just as appreciated.
8/30/2023
Hector G. VERIFIED CUSTOMER
Thank you very much
8/29/2023
Scott C. VERIFIED CUSTOMER
As always, Ryan did a fantastic job.
8/29/2023
Inderjit B. VERIFIED CUSTOMER
Kevin was great and spent extra time to make sure our car was fixed correctly.
8/29/2023
RONALD OR. VERIFIED CUSTOMER
Very pleasant and efficient man. He welcomed me as soon as I entered and was very good about keeping me updated on progress.
8/29/2023
Bryan P. VERIFIED CUSTOMER
Denise is a Rock Star! She’s such an asset to your Kia dealership. Never lose her!
8/28/2023
Christopher D. VERIFIED CUSTOMER
Kia always takes care of me when I come there. Everyone is always so kind and nice.
8/28/2023
Joanne L. VERIFIED CUSTOMER
Thanks
8/27/2023
Christopher V. VERIFIED CUSTOMER
I was very pleased with the customer service. I got a service department will definitely come back again.
8/27/2023
Lance M. VERIFIED CUSTOMER
Denise was very nice and helpful in making sure my car would be finished in a timely manner also giving me updates on the status of my car. Because of her excellent assistance and being thorough with everything I look forward to my next visit.
8/27/2023
Gloria P. VERIFIED CUSTOMER
I scheduled an appointment for oil change but decided to get my 60,000 service instead. I was told it would take 2.5 hours but it took (4 hrs) to service my car was not acceptable.It seem that appointments were over booked. Xavier was very professional so I cannot say nothing negative regarding his conduct. For the past 3 yrs the service department has not provided timely repairs. Also, coupons for discounts are not accepted even from the corporate website.
8/26/2023
James G. VERIFIED CUSTOMER
Denise is awesome. She kept me informed and made my experience pleasant
8/26/2023
Vana G. VERIFIED CUSTOMER
Thank you too! The service was excellent! Denise was very good about communicating updates to me and everyone In the office was so professional and pleasant. Thanks again!
8/25/2023
Diane N. VERIFIED CUSTOMER
My Flash Drive used to up-grade the software was still insered in USB port upon my receiving my Telluride. I took it out assuming it was done. Otherwise I was very happy with my service from Elk Grove KIA.
8/25/2023
Vavally J. VERIFIED CUSTOMER
I love the service
8/25/2023
Dale H. VERIFIED CUSTOMER
I had a recall taken care. I am always pleased with service, Especially the service desk. We love our Kia!
8/25/2023
Dexter R. VERIFIED CUSTOMER
Ryan provided me great customer service. He was very professional.
8/25/2023
Christopher S. VERIFIED CUSTOMER
Very helpful with the overall process. Communicated with the day by day progress. I enjoyed the experience she provided through the repair.
8/24/2023
Charmagne R. VERIFIED CUSTOMER
Service advisor lied about telling me about actual cost of repair, only communicate it would be covered by extended warranty. After 2 days of car supposedly being worked on, find out it will cost 850 and work hasn't even started. At every step we had to call and check and dispute. The service manager eventually made things right. It was massive inconvenience - a 2 to 3 day repair took 4 days. I will drive to any other Kia than this place