The service personnel were courteous and knowledgeable.
Service was completed in a timely fashion. Thank you
8/11/2023
Christopher H. VERIFIED CUSTOMER
Excellent customer service from service manager Denise. Thank you
8/11/2023
Janette I. VERIFIED CUSTOMER
Awesome service and awesome people
8/11/2023
Joaquin I. VERIFIED CUSTOMER
Called by Kia to make appointment since parts were in stock.
Took a vacation day off work to bring my car in.
Picked up car late in the day and was told my car part was not on hand.
Have to reschedule to bring my car in once parts arrive.
Staff were very apologetic.
I would suggest verifying when parts come in prior to having customer make a service appointment
8/11/2023
Vincentia Y. VERIFIED CUSTOMER
Thank you for the swift service!
8/10/2023
Lisa H. VERIFIED CUSTOMER
Xavier was exceptionally great with his customer service during my warranty repair every step of the way!! He kept me well informed to what next steps would be taken and how the process was going, checking in and accommodating all requests when needed. I appreciate how professional he provided his service towards me and my car.
8/10/2023
Lisa B. VERIFIED CUSTOMER
Super Fast ???? Thank you
8/10/2023
Raymond G. VERIFIED CUSTOMER
Xavier was very personable greeted me immediately and thoroughly explained everything. a very pleasant experience.
8/10/2023
Latesha J. VERIFIED CUSTOMER
Xavier was great. He kept me informed as to the status of my vehicle and informed me he’d be in contact as soon as the parts were in for my vehicle.
8/10/2023
Theidinma N. VERIFIED CUSTOMER
Xavier was extremely welcoming and helpful during my time of service at Elk Grove Kia. He made sure I understood the service process, broke down any terminology I was unfamiliar with, and made me aware of recalls and updates needed on my vehicle. Overall, I know that if I need service again for my Kia I’m in good hands with Xavier and his team!
8/9/2023
Alan G. VERIFIED CUSTOMER
Ryan was pleasant to deal with. He was realistic in his estimate of how much time the services I requested would take.
8/9/2023
Jalene W. VERIFIED CUSTOMER
Haley did a great job and kept me notified on the status of my vehicle
8/9/2023
David H. VERIFIED CUSTOMER
Today at Elk Grove Kia, I had an exceptional experience during my 30000 mile service for my 2020 Kia Soul. Alex, the staff member who assisted me, displayed a perfect blend of personal and professional demeanor. He guided me through the various levels of service with clarity and patience, ensuring that I understood the options available. His excellent communication skills and attentive approach made my visit to Elk Grove Kia a positive and informative one.
8/9/2023
Michael S. VERIFIED CUSTOMER
Denise is the best!! great asset for Kia Elk Grove
8/8/2023
Ralph M. VERIFIED CUSTOMER
I am very thankful for the way Ryan took care of our problem i was very worried he answered all my questiones and he took care of the problem very quickly. We were very satisfied we give him a ???? on a job well done ????
8/8/2023
Deborah D. VERIFIED CUSTOMER
Everything was done and I'm happy and feel confident my car will last me for longer.
8/7/2023
Vernon S. VERIFIED CUSTOMER
I guess everything went good. It just took a long time almost 2 hours but everything looks fine. I don’t know what headliner things are.
8/7/2023
Ezzo M. VERIFIED CUSTOMER
Thank you for a job well done
8/7/2023
Ken H. VERIFIED CUSTOMER
Customer service was fantastic, the service was done quickly, and I was kept informed on the progress. Thank you again.