Ryan gives tye best service. Very friendly and professional
7/25/2023
Sylvia M. VERIFIED CUSTOMER
In and out in less than 2 hours, like he told me.
7/25/2023
Ouita M. VERIFIED CUSTOMER
Xavier Bryson kept me updated on when my car would be ready.. I had questions concerning my vehicle and he was informative.
7/25/2023
Barbara R. VERIFIED CUSTOMER
Denise is the type of customer service rep you always hope to get. She was great!
7/24/2023
Danica C. VERIFIED CUSTOMER
I’ve had Denise help me several times with service appointments, and she is always friendly, professional, and excellent with communication. It feels like she goes above and beyond to help appointments go smoothly, help with translating/explaining aspects of the service to be completed, and she always seems like she tries to get me in an out as quickly as possible, which I highly appreciate. I’m always impressed with her customer service.
7/24/2023
Sopheary J. VERIFIED CUSTOMER
Great help and great service! Me and my husband very satisfied with timing and service.
7/24/2023
James S. VERIFIED CUSTOMER
Excellent, thorough, and prompt service, thank you, Ryan.
7/22/2023
Brian W. VERIFIED CUSTOMER
Xavier was very helpful and professional.
7/22/2023
Simon H. VERIFIED CUSTOMER
The car inspection sheet indicated thecar needed engine and cabinet air filters. I had these filters replaced at Jiffy Lube 10 days ago. After my comments a technician removed the filters and they were in new condition. I am very disappointed and am considering reporting the incident, How can I trust your dealership?
7/22/2023
Steve L. VERIFIED CUSTOMER
Always take good care of my Silver Bullett (Optima).
7/22/2023
Joves J. VERIFIED CUSTOMER
Ryan Tubig was helpful and informative.
7/22/2023
Erica B. VERIFIED CUSTOMER
Thank you so much Xavier! We are very grateful for your excellent service; you immediately greeted and helped us check in our vehicle, kept us informed throughout the process and even got us a free car wash at pick up. Thank you for going the extra mile for us Kia is lucky to have you!
7/21/2023
David H. VERIFIED CUSTOMER
Outstanding!
7/21/2023
Cynthia J. VERIFIED CUSTOMER
Ryan Tubig was amazing and treated us like family! Well done Ryan! Do what you need to do Kia to keep Ryan on your staff!!!
!
7/21/2023
Michael V. VERIFIED CUSTOMER
She was so helpful and great with communicating to me about the status and any updates regarding my vehicle.
7/21/2023
Dezell M. VERIFIED CUSTOMER
Xavier was professional, knowledgeable, and friendly. Great service!
7/21/2023
Ana E. VERIFIED CUSTOMER
I have always gotten excellent service.
7/21/2023
Shannon H. VERIFIED CUSTOMER
I had an appt scheduled for 11am. I arrived around 10:45am. I was told it would be about 2.5 hours. I was prepared for that. I checked around 12:30 and my car had still not been brought back. Haley was very nice and apologetic that everyone had gone to lunch and my car was next whenever people returned. I decided to skip the car wash as it would have been another 30 minutes. I was done around 2:15pm. I did get a discount with the tire rotation. I didn’t receive the full document on what was in the green and all that. I had to pay when I got home because the internet had also been done that whole time. When I asked for the rest of the paperwork it was scanned over to me. I didn’t get a sticker on the car when the next oil change should be. Not sure if that is in practice anymore. I wish it was faster and all information was given to me at once. It was a long wait with my 5 year old and took up the majority of the wait.
7/20/2023
Brewer B. VERIFIED CUSTOMER
Haley was an absolute angel! Completely took the time and interest In my concerns and was very diligent. I would recommend Kia Elk Grove to my community going forward