Elk Grove Kia Auto Repair Service

Denise did her job very well. She took care of me.

Ryan was good, but lacks communication in following through with his client aka customer. Ryan wasn't responsible for my displeasure. You have a Service person that represents KIA in the service department, Ramona not quiet sure of her name older white lady, first encounter Wednesday July 11 ,i called to ask a question about they rental I picked up. I asked if Ryan could call me back, he never did. The second encounter with her I was told that she didn't know the answer to my questions and hung up on me when I called to inquire about the status of my car she told me there was no manager and no management on duty Saturday July 15, I called back she still refused me to speak to anyone, she didnt have the answers to my questions and didnt allow me to speak to anyone that could have helped me. I asked for a call back I received a vm, at 4:20pm I was told she would be in the office for another 10min and the office was closed on Sunday. I couldn't believe I was treated so rudely by a customer service representative. And it is apparently allowed. Because her conversation with another client on the phone I over heard today by her was very disturbing. A d she told the customer she was in the giving mood. I'm sure the Corporate, office would love to hear what I had as an experience. Sherri K

I think it disappointing that the software upgrade for the car reversed the warning procedures when the engine oil level gets low. The dash warning light never came on to warn me of a low level, but instead turned on the “check engine” light, causing me a $195 bill for someone to check my oil. The low oil indicator light should have done that.

Haley was great and gave us a ride to the ATM since your internet was down.

Best service people ever!!

Denise was very professional and very helpful in explaining everything about my service on my vehicle and I really appreciated that

Excellent service provided by Denise. She went well beyond simply checking me in and filling out the paperwork. Denise handled all my requests professionally and answered all my questions. I am more than pleased with my service experience at Elk Grove Kia.

Denise is amazing and truly an asset to your dealership. She went above and beyond to explain all the details of our Kia repair.

Haley was so thoughtful and kind. I experienced great service.

Denise rocks! She kept me informed during the whole process and had my back. Your service department is very lucky to have her.

Ryan was excellent to work with! I truly appreciate his efforts.

Denise is awesome to work with. I stopped in earlier this week and she set up my appt, plus ordered the tires needed. Arrived today and everything was ready to go. Thank you to Denise for making the experience so seamless.

Thanks again my man

Thank you!

She was very nice and helpful. It was my first time there so I had a great experience with her.

Thank you!

Denise did a fantastic job keeping me informed and went the extra mile to make sure I got my car returned ahead of schedule. Thanks

She was great. It was my first experience at this dealership and everything about it exceeded my expectations.

Great working with Denise! She answered all my questions and was very helpful!!

Ryan was very kind and helpful.