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Real Reviews from VERIFIED CUSTOMERS
Debra E. VERIFIED CUSTOMER
Fast professional service
1/27/2025
Mayra R. VERIFIED CUSTOMER
Denise always delivers. Great customer service and communication. Very appreciated for a busy life style customer. Thank you Denise for your Great Service.
1/27/2025
Luis E. VERIFIED CUSTOMER
Hayley definitely helped us big and we appreciate her so much for helping us get our car taken care of thank you so much for everything
1/26/2025
Kenneth J. VERIFIED CUSTOMER
As with all repair issues there is a certain amount of stress that we all suffer with. Haley. Went above and beyond to ensure I was well taken care of, she was outstanding. I will always bring my care to Elk Grove Kia.
1/26/2025
Demetrius W. VERIFIED CUSTOMER
good service
1/25/2025
Rosa R. VERIFIED CUSTOMER
Clayton was very helpful and helped me by ordering my new tires and by keeping me informed of the process.
1/25/2025
Monica S. VERIFIED CUSTOMER
Haley was very friendly! When I picked up my car I had forgot to schedule a future appointment I had mentioned earlier in the day to her. Haley caught me on the way out and asked me if I made my next appointment then said she’d meet me inside to schedule it. Thank you, Haley!
1/25/2025
Tanya B. VERIFIED CUSTOMER
After terrible service at the Hanley location I was pleasantly surprised by how fast my service was and how professional everyone was. Thanks for a great experience!
1/25/2025
Morton G. VERIFIED CUSTOMER
Your guess is as good as mine. I had an appt at 11:15. I was told the service would take 2-3 hours, max! I was waiting for my car. It took almost 4 hours to service my car. There was no apology or communication letting me know the service dept was running behind. The only communication was if I initiated it and then I was told give us 20 minutes. Again, no apology - nothing! It ended up being an additional 35 minutes. Just plain rude and your department could care less about your customers time. I did witness one of your sales members, Brian, who was very kind, energetic and sweet. He made sure to try and engage in conversation with those in the waiting room. Shout out to him!
1/25/2025
Alexis T. VERIFIED CUSTOMER
Excellent customer service
1/24/2025
Yauhas Y. VERIFIED CUSTOMER
This is the second time i took my 2025 Kia Carnaval in for service to fix the navigation screen because it keeps ok glitching. I dove the car home and it started glitching again. I call and ask to speak with Ryan my service tech but was told he was on lunch and the rep will leave a message for ryan to call me back. I dont know how this lady rep is because ive ask for her name multiply times when i call but she would never give it but my car is still having the same issuse and i have receive a call for ryan yet. So im paying $600 a month for this brand new car where i have to call in every week to try and get it fixed.
1/24/2025
Armando R. VERIFIED CUSTOMER
Clayton was outstanding! He has a great personality and is very knowledgeable.
1/24/2025
Ameet R. VERIFIED CUSTOMER
Excellent job
1/23/2025
Stacey S. VERIFIED CUSTOMER
I really appreciated the assistance and professionalism that denise showed me. Service like hers is what keeps me coming back.
1/23/2025
Barbara N. VERIFIED CUSTOMER
He was friendly and had my car in and out in less time than originally expected.
1/23/2025
Ernest L. VERIFIED CUSTOMER
Elk Grove KIA always very professional and friendly!
1/22/2025
Sharon G. VERIFIED CUSTOMER
Haley was great and I wouldn’t hesitate to recommend her to anyone looking for a service representative
1/22/2025
Susan G. VERIFIED CUSTOMER
It has taken over over 50 days to receive car mats I was promised
1/21/2025
Shannan A. VERIFIED CUSTOMER
Haley was excellent!!
1/21/2025
Shelia B. VERIFIED CUSTOMER
Great service
1/21/2025