Reynaldo provided excellent customer service when I had my car serviced. His
communication was clear and professional, keeping me informed throughout the
process. He went above and beyond to ensure everything was done right and
that I was completely satisfied. I truly appreciate his dedication and
attention to detail. Great job, Reynaldo!
2/7/2025
Sarai B. VERIFIED CUSTOMER
It took an hour longer than they said it would, which is fine, but after two hours some sort of notification would've been nice. Also, when I went in they presented a quote that didn't account for the maintenance package. Doesn't make sense that I have to tell the service department that I bought the maintenance package from this very dealership each time I come in, so something there should probably be automated. Aside from those minor complaints, everyone there was very nice and pleasant, and I will continue coming here.
2/6/2025
William W. VERIFIED CUSTOMER
Johnny is always great
2/6/2025
Jane L. VERIFIED CUSTOMER
Kept me informed on the progress of my car repair.
2/6/2025
Manuel N. VERIFIED CUSTOMER
I had a great experience at Kia service department
2/5/2025
Daniel L. VERIFIED CUSTOMER
Last year I bought 2 Forte's, last month i took one in for a service which included a tire rotation. The next day I noticed that my tires had not been rotated. I knew this because one of my tires has a blemish on it and it was still in the same spot. Today I took the other Forte in far a service and marked a tire. When I went to pick it up, the marked tire was in the same place as when I left it. As we were telling the service guy about it, he asked us to please move to the side and that someone was coming out to talk to us. The very next lady came up to the counter and said " I brought my car in for a service this morning and my tires were not rotated. So that's 3 cars that we know of that didn't get the tires rotated and it said on the paperwork that they had been rotated. The whole experience took way longer than it should have. It makes a person wonder, did they even change the oil and fulter??? Not a lot of confidence in your service department now.
2/5/2025
Faustino S. VERIFIED CUSTOMER
It was a pleasure to work with Johnny. He was courteous, friendly & knowledgeable. I loved that!
2/5/2025
Pedro C. VERIFIED CUSTOMER
Air flow valve repair was not made / were told to pick up car after it was there all day and problem not fixed / third time getting runaround, very frustrating!
2/2/2025
Devin B. VERIFIED CUSTOMER
The service department truly outdoes itself with painfully slow turnaround times, their lack of knowledge for what is required during kia service intervals, and a complete aversion to communication. Honestly, it’s impressive how consistently terrible the post-sale experience has been. Bravo, Kia!
2/1/2025
Gagmdeep S. VERIFIED CUSTOMER
Reynaldo was welcoming & helpful.
2/1/2025
Jody W. VERIFIED CUSTOMER
I had a 9:15 am appointment and was there 2 hours.
2/1/2025
Joshua U. VERIFIED CUSTOMER
The customer service in the service department was great and both gentleman were helpful!
1/31/2025
Michael S. VERIFIED CUSTOMER
Johnny was very helpful. He took care of me, he answered all my questions I had. Wrote down the names of products the car uses. Very knowledgeable of my car.
1/31/2025
Derek H. VERIFIED CUSTOMER
Great customer service
1/24/2025
Nicole F. VERIFIED CUSTOMER
Got my car in and service it in a good amount of time. Service staff was very nice.
1/24/2025
Marilyn B. VERIFIED CUSTOMER
Thank you for getting me in on a day I was off. I appreciate all the convenience and flexibility you offer. I always feel like a valued customer. Anastasia, you will be missed!
1/22/2025
Stephen B. VERIFIED CUSTOMER
It was a pure pleasure
1/22/2025
Jose S. VERIFIED CUSTOMER
Johnny provided great customer service and was very helpful. The service was also done quickly!
1/22/2025
Arianna K. VERIFIED CUSTOMER
Anastasia is amazing! She is a great manager! Her customer service is at a 10 ??
1/18/2025
Richard P. VERIFIED CUSTOMER
Anastasia was very professional and knowledgeable. She was very helpful with questions I had about my extended warranty.
Thank you for the service