Good guys at the counter. And things seem to always be fixed right the first time. I wish the wait was shorter, but I can't find enough help to hire in my business either.
9/16/2023
Katherine A. VERIFIED CUSTOMER
Eric helped me with my car needs.
9/16/2023
Jolene H. VERIFIED CUSTOMER
Everyone was very nice . Thank you
9/16/2023
Gary L. VERIFIED CUSTOMER
They did not top of fluids. The minute I got home I had an inverter, coolant warning come on the dash. Very unhappy with the service.
9/15/2023
Rosalba T. VERIFIED CUSTOMER
The wait was a little long but service was great! Eduardo Alvarez was really helpful and informative. He made us feel very comfortable.
9/15/2023
Marissa D. VERIFIED CUSTOMER
He’s very fast and very friendly !
9/14/2023
John M. VERIFIED CUSTOMER
Great service Thank You
9/14/2023
Matthew C. VERIFIED CUSTOMER
Very bad communication, all I will say, car took WAY longer then was told and got 0 updates or anything until I went in to check on my car and even then it wasn’t ready.
9/14/2023
Josie H. VERIFIED CUSTOMER
Eric was very knowledgeable and took time to explain in detail the work being performed and answer all questions. He was very friendly and offered a genuine caring experience.
9/13/2023
Jose B. VERIFIED CUSTOMER
Eric is the most understanding service advisor that I’ve had the pleasure meeting. He went above and beyond to make sure my car was taken care of in a timely manner. I really appreciate it. Thank you Eric!
9/13/2023
Alex T. VERIFIED CUSTOMER
Eduardo has excellent customer service skills. Actually both of the guys in the front are professional. Very satisfied with Kia of Visalia’s customer service. Five stars.
9/13/2023
Deorah W. VERIFIED CUSTOMER
Best customer service ever!
9/13/2023
Tammy B. VERIFIED CUSTOMER
He was great, very friendly and knowledgeable. Did a great job.
9/12/2023
Alice M. VERIFIED CUSTOMER
Eric has excellent customer service. Eric is very knowledgeable and takes his time explaining everything to you and takes his time answering any questions you have. It’s been a very long, long time that I have had some one like Eric, explaining everything to you. Very nice and patient young man. Keep up the amazing job you are doing Eric.
9/9/2023
Jackie R. VERIFIED CUSTOMER
Will do,thanks for great service.
9/9/2023
Evan B. VERIFIED CUSTOMER
Very helpful. Was incredibly quick and understanding with the situation.
9/8/2023
Gina M. VERIFIED CUSTOMER
He was friendly explained everything to my understanding also keep me updated on my vehicle also nice to my children while we waited
9/8/2023
Branden S. VERIFIED CUSTOMER
I had to wait a month for my airbag light to be fixed! So had I been in an accident my air bag would not deploy and I could have died. This alone was stressful. Then when I called the day before my appointment to confirm the first person I talked to (female) told me my appointment was for last month. She then transferred my call to a voicemail system. I left a message and then called back later. I was then told that it was tomorrow?? You need to hire more mechanics and provide quicker service. This makes me not want to buy another Kia because it takes forever to get it serviced.
9/8/2023
Jana G. VERIFIED CUSTOMER
Excellent customer service, Everyone was friendly,helpful and happy to answer all my questions, service was done in a timely manner.. and there's a rad coffee machine and popcorn while you wait!
9/8/2023
Frank O. VERIFIED CUSTOMER
I didn’t get my tires rotated or car washed even though the finished work order said it had been done…