Just that I had an appointment at 10:30am for a Tranmission Service. I advised that I would be waiting. I was there until 3pm. When I brought it up, I was advised that my appointment saved my spot right after the walk in just before me. At check out I was advised that the evacuating tool was glitch in. Anastasia was great but I was not advised about the delay(s) in anyway. I may have made plans during that time had I been given the above mentioned info timely.
1/16/2025
Dianne S. VERIFIED CUSTOMER
Completely satisfied! More then thduper nice veryat,this is too tiny for o see what I'm typing sorry can't say anymore This is brific Zi can't see so wuiting
1/15/2025
Richard H. VERIFIED CUSTOMER
Always get TOP service from the Service Department
1/15/2025
Tina B. VERIFIED CUSTOMER
Everyone was very nice and help full. And quick .
1/12/2025
Francine T. VERIFIED CUSTOMER
She was very knowledgeable and polite. She took very good care of me and was very friendly.
1/12/2025
Beatrice M. VERIFIED CUSTOMER
I had a fantastic experience with this car service! The staff was incredible and very helpful.
1/11/2025
Sally P. VERIFIED CUSTOMER
I really appreciated the uber ride ! Thank you
1/10/2025
Dawn B. VERIFIED CUSTOMER
Anastasia is great! Always good service in the service dept.
1/10/2025
Wesley W. VERIFIED CUSTOMER
My car is covered under Kia warranty and it took 12 days to replace a battery ! I'm 79 years old and you kept my car for 12 days to replace a battery..It wasn't a pleasent experience...
1/9/2025
Angela P. VERIFIED CUSTOMER
The service advisor, Anastasia was great!
Can’t believe you can get your car washed at your local dealership anymore!
More California issues I suppose!
1/9/2025
Arnaldo M. VERIFIED CUSTOMER
Good service.
1/8/2025
Daniel C. VERIFIED CUSTOMER
Eduardo, and Visalia Kia in general, did not communicate with me regarding my car whatsoever. I left numerous voicemails that were never returned, and when I would get ahold of someone, I would be told they would call me back and that never happened. Additionally, Eduardo stopped working at Kia while my car was in the shop and no one communicated that with me; as with Eduardo, the new advisor never contacted me and left numerous voicemails unanswered. The complete lack of communication was very disheartening, especially considering the reason why I brought my car in. If I could have gone elsewhere, I would have. This was the worst experience I’ve had with Kia and I’ve had the car for 9 years.
1/8/2025
Albert C. VERIFIED CUSTOMER
Anastasia provided great customer service. She welcomed me right away and Car service was excellent. Would recommend this service place to others. Thanks!
1/7/2025
Ninfa G. VERIFIED CUSTOMER
The service up today was very awesome. I was treated very nice thank you.
1/7/2025
Shafeli N. VERIFIED CUSTOMER
Satisfied overall
1/4/2025
Francisca R. VERIFIED CUSTOMER
I enjoy going to the dealership for service on my KIA because everyone is very professional, friendly, and knowledgeable. All my questions are always answered in a way that I can understand. I am also very appreciative of how my car runs after being serviced. I have never had to take it back for any reason. I am very satisfied with the quality of service I get at the KIA dealership.
1/3/2025
Jose M. VERIFIED CUSTOMER
My Kia service was substandard. Radiator reservoir cap was not installed correctly. Car started shooting liquid out when I drove out of town .opened hood and found the cap missing and coolant everywhere
1/3/2025
April Kenyon. VERIFIED CUSTOMER
Plz don't bother to reach out
1/2/2025
Oscar B. VERIFIED CUSTOMER
I had to wait 2 hours after I was told the car would be ready. I’m glad all recalls and oil change was done on that appointment. I just would have like to been told that even the the shop would close at 2pm that I didn’t have to worry and not come back at 4pm when the car was actually ready. Thanks
1/2/2025
Kevin S. VERIFIED CUSTOMER
The service was good, but there is one little thing that would add a benefit to your service department. Well maybe it is a big thing, you should go back to having service hours on the weekend for those of us that have to work Monday through Friday and only have the weekend to have service done on our vehicle. I have to take a day off during the week just to have my 2024 K5 serviced. I have to drive about 40 miles to your shope. So weekend hours would help the working guy keep his vehicle in top shape.
Thank you.