Overall, the service and my tech were great. My only question was about the “work” done to my car. I came in for a routine oil change and tire rotation. Upon coming my tech had informed me that not one but 3 wheel studs had to be replaced on my Subaru. I didn’t ask many questions, outside of which ones and if I needed to watch out for anything this week. But as I got home, I wondered if the service team actually caused the damage to my car while servicing since the part and work were at no charge. I questioned it more as I returned home. I plan to call back this week and verify. I’m happy that it was taken care of, but I would like to know if it was caused by a member of the service team, just for complete transparency.
2/24/2025
John W. VERIFIED CUSTOMER
Very pleasant and professional!
2/24/2025
Monica B. VERIFIED CUSTOMER
**** is the best service advisor in the history of service advising
2/24/2025
Julie L. VERIFIED CUSTOMER
I continue to have yhr same problem every time I get an oil change. Your sloppy techs get oil everywhere and do not clean it up and I end up with oil in my driveway. How does this keep happening. It happens ebay single time and I have been complaining about this for years. I am a long time customer. What are you going to do about this.
2/23/2025
Bruce Q. VERIFIED CUSTOMER
Matthew was professional and courteous and thorough. He answered my questions and serviced my vehicle promptly and efficiently. Great to work with. I would recommend him and Akin Ford to everyone.
2/23/2025
Sylvia L. VERIFIED CUSTOMER
Great service
2/23/2025
Jerry M. VERIFIED CUSTOMER
Mike is a professional service adviser and made sure I was satisfied with the work performed.
2/23/2025
Holly T. VERIFIED CUSTOMER
Very friendly and got me out quickly
2/23/2025
Michele D. VERIFIED CUSTOMER
He was wonderful, very polite, he spent 15 minutes along with a few other help me find my car. Apparently it was parked with the keys in it, in front of Willie's. He handled the pressure with ease such a great guy.
2/23/2025
Vincent C. VERIFIED CUSTOMER
Russel was great. You can tell that he truly care about his customers.
2/23/2025
Gregory J. VERIFIED CUSTOMER
Mike was phenomenal. Personable, professional, and accommodating especially in getting my vehicle back to me in a manner easiest for me. Thank you!
2/23/2025
John F. VERIFIED CUSTOMER
Professional and courteous experience.
2/23/2025
Richard H. VERIFIED CUSTOMER
Good people and great service.
2/23/2025
Michael O. VERIFIED CUSTOMER
I was extremely pleased with the service that Chris provided for my wife and I . Chris and his service team went the extra mile to get the repair on my wife’s 2021 Bronco even after the recall stated parts were not going to be till 3rd quarter!!! I’ve been in service as a shop foreman , mechanic , service advisor, service manager for 35 years and I have noticed over the years taking care of the customers needs has taken a back seat . Chris has shown that he practices what he preaches and provides the service that customers used to receive when a persons word meant something. He is a credit to Akins service team . When he heard about the reason this vehicles repair was important to me and my wife he showed compassion and kindness, My wife has brain cancer and this Bronco was life long dream of hers . So as I said to Chris I greatly appreciate the service and care he took with this situation. Brad Akins Ford has earned my business for all my service needs in the future.
2/22/2025
John J. VERIFIED CUSTOMER
As usual,great service from everyone at Akins.
2/22/2025
Mike P. VERIFIED CUSTOMER
The tech was fantastic
2/22/2025
Angela C. VERIFIED CUSTOMER
The serves was excellent !
2/22/2025
Jason A. VERIFIED CUSTOMER
Ashton kept me informed and up to date on my jeeps repairs… I wish things could have been done quicker but he did an amazing job of keeping me up to date and provided me with up to date information on my jeep! He did an amazing job!!!
2/22/2025
Michael D. VERIFIED CUSTOMER
Great team, Great job. MD
2/22/2025
Amy R. VERIFIED CUSTOMER
Took 5 months to get my vehicle back. Communication on it was lacking.