I was very pleased with my service and turn out of my truck had brake work done and it stops like a new truck. Ask questions they answered every aspect of work done. I was very well informed and they were very pleasant to deal with had a very enjoyable experience thank you so much
10/2/2024
Joseph P. VERIFIED CUSTOMER
Vehicle sat on the dealer lot for 30+ days (for warranty work) and a simple wash couldn’t be performed prior to customer pick up at the end of this time frame. This is ridiculous. This is not a reflection on the service advisor but rather a reflection on the manufacturer and dealer where the servicing occurred. The customer took the vehicle to a local car wash after picking it up from the dealer due to grime and etching being evident in the vehicles surfaces.
Regarding the advisor: The one thing I expected more of was communication. I do not feel that the service advisor reached out to me often enough via phone calls regarding updates on our vehicle. I actually reached out for updates. The other item that made no logical sense was the request for a demo drive with a shop foreman a week or more, after dropping the vehicle off. Considering how long we waited for an appointment to become available, this should have been completed at the time the vehicle was dropped off in our opinion vs later on during troubleshooting or other discrepancy resolution completion
10/2/2024
George D. VERIFIED CUSTOMER
Great place! Brad Akin for Pres
10/2/2024
Charles D. VERIFIED CUSTOMER
A little rocky start with me explorer. But, after my concerns were expressed, they went above and beyond to address all of my concerns!
10/2/2024
Jeffery H. VERIFIED CUSTOMER
Very professional.
10/2/2024
Ronnie M. VERIFIED CUSTOMER
Brandon did a great job.
10/2/2024
Wayne S. VERIFIED CUSTOMER
I moved to the area 2 years ago. This was my first visit to this Ford dealer. I was very pleased with the quick turnaround. I also spoke with salesperson about a F250 that I'm looking to purchase soon.
10/2/2024
George K. VERIFIED CUSTOMER
Always first class
10/2/2024
Dallas H. VERIFIED CUSTOMER
The ball was initially dropped and picking up our vehicle, which was offered after we drive over Thursday and was told due to Helene the service was cancelled, we had to call to get our truck picked up. After that was resolved, everything else went smoothly.
10/2/2024
Eric W. VERIFIED CUSTOMER
Russell Redmond did a fantastic job keeping me informed of the progress of my repair. I also live an hour away from your dealership and one of the main reasons I do business with your dealership is that it is a faith based business.
10/2/2024
Gregory W. VERIFIED CUSTOMER
Thanks
10/2/2024
Marry C. VERIFIED CUSTOMER
Thank you very much for kindness on the bogo deal
10/2/2024
Joyce J. VERIFIED CUSTOMER
Good job, I got oil under my floor mat?
10/2/2024
Andy T. VERIFIED CUSTOMER
Very good!!
10/2/2024
Shelby S. VERIFIED CUSTOMER
Excellent service and employees are very friendly!
10/2/2024
James W. VERIFIED CUSTOMER
Did a good ???? job on sharing information about what was wrong with my vehicle. And through the repair process. No one likes to be left in the dark when they are spending nice money!
10/2/2024
Edward M. VERIFIED CUSTOMER
Russell has done an outstanding job communicating through out the entire process. Keep up the great work Russell.
10/2/2024
Douglas B. VERIFIED CUSTOMER
Vanessa was great and kept me updated on my truck repair.
Thanks for the great service