Everyone was professional and courteous throughout the entire process.
9/20/2024
Steve B. VERIFIED CUSTOMER
Good service
9/20/2024
Elizabeth S. VERIFIED CUSTOMER
My service advisor never even checked to see if my (practically brand new, with only 5000 miles on it) Compass was under warranty, nor did he ask me. So when I went to pick up my vehicle (after an oil change and recall work), he presented me with a bill of over $100. When I told him it was under warranty, he asked what type of warranty. I told him to please look it up. After admitting I was correct, he still had me sign paperwork with the outstanding balance of over $100 on it rather than printing the paperwork showing I owed nothing. I’m used to impeccable, honest, trustworthy service from Akins, so this stood out to me as not up to your standard of care.
9/20/2024
Lawrence D. VERIFIED CUSTOMER
The replacement of the transmission should have been fully covered at no cost to me.
9/20/2024
Gary H. VERIFIED CUSTOMER
Excellent job. In and out in around 1 hour. Michael was very pleasant and helpful. The entire process is very efficient. Much improved since my last visit.
9/20/2024
Marilyn B. VERIFIED CUSTOMER
Josh who was in charge of my service visit was absolutely exemplary.. in courtesy, professionalism , actually every one l encountered was polite and knowledgeable . I must add the lounge attendant even assisted me with hot water for tea , the lounge very comfortable!! I will never but a vehicle any where else .. Thank you !!
9/20/2024
Tyler M. VERIFIED CUSTOMER
Will recommend to others
9/19/2024
Barry G. VERIFIED CUSTOMER
John's was great. There was a problem with the work performed but Kati the service manager took care of it. Very satisfied with Johna and Akins
9/19/2024
Alicia P. VERIFIED CUSTOMER
Always treated with respect and nice employees. **** helped me transfer car seats. Customer service is always amazing at Atkins.
9/19/2024
Harry H. VERIFIED CUSTOMER
A very good experience. Thanks
9/19/2024
Trumeshia C. VERIFIED CUSTOMER
Great people and great community recommend 10/10
9/19/2024
Robert G. VERIFIED CUSTOMER
Since i purchased my truck from Akins back in 2016, i have never had any experience other than EXCELLENT from every department or staff feom Akins!
Thank you!
9/19/2024
Lady Landscape. VERIFIED CUSTOMER
Mike answers the phone when I call and always works me in as quickly as possible. He’s the go to guy to get things done!!! I’m grateful and blessed to work with such a great guy!!! Thank you for letting him take care of ALL my truck service needs. I have a LOT of trucks as a business owner and need them to be working well every day to keep my company running smoothly. Mike Bellflower has ALWAYS been AMAZING to work with!!! 5 ?????????? service!!!
9/19/2024
Susan C. VERIFIED CUSTOMER
Russell was so kind, professional, and thoughtful.
9/19/2024
Kristina N. VERIFIED CUSTOMER
Mathew did a great job! He greeted me quickly and got me all checked in. Service was done timely and Matthew got me out quicker than I had expected.
9/19/2024
Mary V. VERIFIED CUSTOMER
I appreciate the kindness and answering my questions. I arrived at 6:50 not knowing what time Akins opened. I woke up early and decided to head out. When you’re 81, sleeping is often rare. When it was time for Akins to open it was on the dot and everyone was ready. One hour later I received a message saying my Escape had been serviced. I was checked out within a couple of minutes. Add two cups of great coffee to that hour and I chalk it up to a win. I’ve been coming to Akins for years. A blessing!
9/19/2024
Jo M. VERIFIED CUSTOMER
He handed all items needed quickly and professionally. Appreciate the concerns he brought to my attention.
9/19/2024
Charles M. VERIFIED CUSTOMER
Michael **** greeted me at the drive through. He is truly an ambassador for Akins. Great personality, friendly and helpful. He made sure that my wishes were carried out. He kept me informed from beginning to check out. Thank you Michael for a great job, it was a Prue pleasure to have met you and I hope we meet again. Thank you Akins for having folks like Michael on your staff!