For years, I've ALWAYS had a positive experience at Akins!!! Great people and very well run company!!!
9/18/2024
Amusement Masters. VERIFIED CUSTOMER
Erica was nothing but helpful and got me helped me on a short notice
9/18/2024
Helen W. VERIFIED CUSTOMER
Kim **** was very professional and friendly. She answered all my questions and was helpful.
9/18/2024
Ben P. VERIFIED CUSTOMER
At arrival was greeted quick, explained the need, oil change, tire rotation w/ground force, went into the custom shop, brought my own AMSOIL oil & Filter, service person box with items, service person called needed home address, said maybe 2 hours to complete. Got txt saying bronco was ready, proceeded outside, couldn’t find service agent, another helped, paid with ford rewards, reviewing bill was also charged for motor craft oil and Filter, went back to service agent waiting est 15 mins, service mgr explained he would refund back to rewards - hasn’t happened, service hasn’t been recorded to ford app. Overall fail
9/18/2024
Scott S. VERIFIED CUSTOMER
Everyone was very professional and helpful. They kept me updated through the whole process.
9/18/2024
Ellis F. VERIFIED CUSTOMER
We’re very satisfied great service
9/18/2024
Zoanne I. VERIFIED CUSTOMER
I arrived 15 min early for my appointment and he got right to work on it. I was very pleasantly surprised that the work was completed in 45 minutes. Michael was very courteous and I really appreciate the fact that he got the job done quickly.
9/18/2024
Francis S. VERIFIED CUSTOMER
Everyone i spoke with was very nice. Michael was awesome.
9/18/2024
Dawn H. VERIFIED CUSTOMER
I dropped off my jeep on Wednesday afternoon. I called Monday to pick it up and it was like number 3 to get done that day. Then I picked it up Monday afternoon and the issue with my speaker is the same.
It rattles and they said they didn’t hear it. I’ll have to bring it back in again and see what’s next for it to be fixed.
9/18/2024
Cynthia W. VERIFIED CUSTOMER
Well done! Super convenient! Love this service!
9/18/2024
Willie B. VERIFIED CUSTOMER
Great Staffs, who put customers first, and informed us alway thus the serving process, when we are waiting in the lounge area. *****
9/18/2024
Lisa R. VERIFIED CUSTOMER
Everyone is always nice, Akins is kept clean with frash coffee. Makes setting waiting for your car much easier
9/18/2024
Michael P. VERIFIED CUSTOMER
I always leave Akins Ford Service dept. with peace of mind knowing my F150 is in top operating condition and safe for myself and others to drive.
9/18/2024
Lisa R. VERIFIED CUSTOMER
My expectations were exceeded. Love the clean waiting area and new service department setup. My all inclusive Oil Service was timely and efficient.
9/18/2024
Danny E. VERIFIED CUSTOMER
Satisfied
9/18/2024
Charles C. VERIFIED CUSTOMER
Very professional with a neighborly touch.
9/18/2024
William L. VERIFIED CUSTOMER
Kevin was great
9/18/2024
James R. VERIFIED CUSTOMER
Most expensive spark plug change ever!
9/18/2024
Dwight F. VERIFIED CUSTOMER
????
9/18/2024
Mary Jane. VERIFIED CUSTOMER
Everyone is always helpful and friendly. My only complaint is y’all couldn’t recalibrate my mph with my tires and lift. I bought my truck this way from all. It wasn’t calibrated properly. Y’all told me to take to your wild Willie’s store, attached to y’all. That maybe they could fit me in. They did not do the recalls bration, unless I purchased an under the dash aftermarket product from a web sight not associated with you or them. That piece of equipment was almost $400!0plus $150 labor. Needless to say. I didn’t buy it. Especially when they told me that when I come back for maintenance, that it would have to be reprogrammed. That when y’all flash to do maintenance it would uncover grate it b