The service advisor/technician and assistant manager were very nice. The lack of timely service is very confusing as a customer . The communication regarding why it took approximately 1 month was lacking- FORD?- apparently needs to explain or someone higher up with the dealership-
8/28/2024
Peggy L. VERIFIED CUSTOMER
I would give Neil a 10! He was great to deal with ! Did everything that was ask of him!
8/28/2024
Ketha G. VERIFIED CUSTOMER
She was really friendly
8/28/2024
Tammy W. VERIFIED CUSTOMER
Jonah was extremely nice and explained everything to me.
8/28/2024
Sherry S. VERIFIED CUSTOMER
Great service!
8/28/2024
Allen C. VERIFIED CUSTOMER
The people were all very helpful. The people side was fine. The issue was there were only three tires and I obviously needed 4. It took awhile for it together so it turned into a five hour stay. But I was offered by three different people to take me home and come back to get me when the truck was ready. Again, the people part was very good amd I was pleased with it.
8/28/2024
Glenda M. VERIFIED CUSTOMER
We appreciate very much Allen’s overseeing and method of keeping us informed and the folks that picked up and returned our van. Outstanding service!
8/27/2024
Timothy M. VERIFIED CUSTOMER
Great !
8/27/2024
Charles H. VERIFIED CUSTOMER
I was very satisfied
8/27/2024
Larita B. VERIFIED CUSTOMER
The first day I met Erica she made me feel welcome. I will always come back because of her customer service. The whole company has great customer services. Keep it up guys , you will always have me and my family business.
8/27/2024
Kenneth A. VERIFIED CUSTOMER
I was completely satisfied with the service I received on yesterday the attendant was nice and courteous, and the work that was on my Dodge 1500 truck was done in a timely manner. Thanks for a job well done
8/27/2024
Dantoria B. VERIFIED CUSTOMER
Service was fast and efficient! I will be a customer at Atkins!
8/27/2024
William B. VERIFIED CUSTOMER
The entire service process was very professionally done. That’s why I always use Akins to service my vehicle! I did have one question after I left the dealership which I will follow up on. I changed from synthetic blend to full synthetic but noticed my service sticker still recommended the next change at 5000 miles - I expected that interval to be slightly longer with the full synthetic oil.
8/27/2024
Allen S. VERIFIED CUSTOMER
You took care of what needed to be taken care of and everything was taken care of and I appreciate that and thanks for that
8/27/2024
Laura M. VERIFIED CUSTOMER
Always a pleasure coming here. Everyone is very friendly!
8/26/2024
Raymond D. VERIFIED CUSTOMER
Michael was a great service writer. Got my truck in and out in a timely manner, was very friendly and kept me updated.
8/26/2024
Jeff L. VERIFIED CUSTOMER
I’ve been doing business with Akins Ford since 1992. Always great service.
8/26/2024
Matthew C. VERIFIED CUSTOMER
Love the quick service and the text updates, as well as the pay online.