Brandon was very nice and listened to all our questions to verify what we needed to do. Service was done quickly especially since we came without an appointment. The waiting room was comfortable and appreciated the coffee and drink selection while we waited.
8/21/2024
Darline H. VERIFIED CUSTOMER
**** has ALWAYS been very kind to me. He's always taken the time to explain to me what was wrong with my vehicle and hiw they'd planned on fixing it. I'm SO PLEASED with Akins Ford. GREAT TEAM!! VERY organized Dealership. VERY Friendly.
8/21/2024
Anna T. VERIFIED CUSTOMER
I have reached out three times and left three voicemails with various service employees. No contact has been made back to me. Please call me at ****-****-xxxx. Our trucks a/c is not working correctly still after it was looked at last week.
8/21/2024
Gary P. VERIFIED CUSTOMER
Great service fast
8/21/2024
Philp T. VERIFIED CUSTOMER
Very helpful and friendly.
8/21/2024
Jennifer T. VERIFIED CUSTOMER
Neil went above the service standards he didn't make me wait extra time for the guys to change my air filter,he took the time to quickly do it.
8/21/2024
Janice S. VERIFIED CUSTOMER
As usual, our experience with getting “THE WORKS” for our 2011 Ford Edge XLT was great. The wait time for having the service done was very reasonable and we were greeted when we drove in the garage by Brandon asking how he could help us today. So we went inside the wait area and enjoyed the tv and coffee. Before you knew it, Brandon came back to tell us all was completed and everything was fine. Then he checked us out at the cashier’s desk and gave us our keys. Very satisfied! We moved to Jefferson 5 years ago from Griffin where we had been using Allan Vigil Ford for all our purchases and servicing, so we are delighted to find Akins Ford can meet all our needs as well. Thank you for having such a nice dealership and employees. ??
8/21/2024
Covington Police. VERIFIED CUSTOMER
We came to get Fobs for are Covington Police F150. Instead we waited almost 2 hours to have Johan heads us keys and a invoice for over 200 dollars.I emailed Johan and have not heard back from him yet.
8/21/2024
Colleen H. VERIFIED CUSTOMER
I was pleasantly surprised with how quickly the service was performed. Even more pleasantly surprised with the invoice total. Thanks a million for a job well done and then some.
8/21/2024
Sara B. VERIFIED CUSTOMER
Thank you so much
8/21/2024
Briceida W. VERIFIED CUSTOMER
Thank you for your great customer service. My experience with Akins was great! Your team deserves a the accolades. Would definitely recommend any one who asks!
8/21/2024
Brian B. VERIFIED CUSTOMER
Communication was outstanding
8/21/2024
Ludivina P. VERIFIED CUSTOMER
Jonah always was very attentive and professional even though I don't speak English very well.
8/21/2024
Melony W. VERIFIED CUSTOMER
Absolutely fabulous service experience.
8/20/2024
Randall B. VERIFIED CUSTOMER
Great job
8/20/2024
Tommy D. VERIFIED CUSTOMER
The Best,
Always ??
8/20/2024
Linda H. VERIFIED CUSTOMER
My service advisor was great! No problems at all with his level of service. I do not understand being charged for mounting and balancing tires when I purchased the tires there. Never have been charged for this service when buying tires. I received an $80.00 veteran’s discount but had to pay $96.00 for mounting and balancing tires. I have called three tire stores and mounting and balancing new tires is complimentary when buying tires. I love trading with Akins and my family has bought 5 vehicles there over the years. This was disappointing. Thanks for allowing me to provide this feedback.
8/20/2024
Erik C. VERIFIED CUSTOMER
Recently came in to get some batteries replaced. Erica Roe was phenomenal, and helped me out and was able to give me in and out.
8/20/2024
Nancy R. VERIFIED CUSTOMER
We were very pleased and happy that the recall work was done at the same time.
8/20/2024
Robert A. VERIFIED CUSTOMER
Allen was extremely helpful and was able to get me in and out quicker than expected. ????