Jonah was extremely nice and helpful. The only concern I had was I had an appointment and told to drop car off on a Monday. The car sit for a week before anyone looked at it. So my car was at shop for over two weeks. It makes it hard when you have to make other arrangements to and from places. Once the car was checked out and parts ordered process went quickly. Thank you
12/29/2023
Jeff P. VERIFIED CUSTOMER
Mike **** was great!
12/29/2023
Patrick B. VERIFIED CUSTOMER
She’s always great to work with!
12/29/2023
Candace R. VERIFIED CUSTOMER
Vanessa kept me well-informed about the status of my vehicle and the parts from the manufacturer.
12/29/2023
Kevin R. VERIFIED CUSTOMER
Great customer service (as always)!
Happy New Year!!
12/29/2023
Lydia'S Place,. VERIFIED CUSTOMER
She did a wonderful job of updating us on the status of our vehicle and explaining the process of picking it up!
12/29/2023
Eric N. VERIFIED CUSTOMER
When I went to pick up the vehicle, the FordPass app had alerted me to a sensor issue with the vehicle. Confirmed the CEL when we got to the vehicle. Service Advisor saw CEL and I asked to open the hood. I quickly discovered there was a sensor left unplugged on my air box. I plugged it back in and the Advisor went to retrieve a OBD scanner to clear and ensure the code was reset.
12/29/2023
William H. VERIFIED CUSTOMER
Jonah did a great job of keeping us informed during the repair process.
12/29/2023
Joes Roofing. VERIFIED CUSTOMER
Great customer service! Really hard to find top notch service these days!
12/29/2023
Jason M. VERIFIED CUSTOMER
Excellent service! Ethan kept me informed throughout the service.
12/29/2023
David O. VERIFIED CUSTOMER
I was lied to about the car said I could drive it indefinitely but 2 weeks later it broke down with my wife and granddaughter in it by themselves I don't like to be lied to Katie bridgeswas great
12/29/2023
Tim W. VERIFIED CUSTOMER
Jordan was professional and answered all my questions! He surveyed my vehicle and went to work. Knocked out the punch list and in his words….”will complete tge work and get out of my way!”
Jordan also stated the mobile service will also work on VW’s and Jeeps.
Good employee…promotes the dealership for more potential business!
12/29/2023
Morgan Concrete. VERIFIED CUSTOMER
You have had my new truck for three weeks and have yet to tell me what was wrong with it. My salesman said that he would have it delivered when it was repaired.
12/29/2023
Louis M. VERIFIED CUSTOMER
Excelente Job and profesional attention.
12/29/2023
Jarvis W. VERIFIED CUSTOMER
Josh took care of my request and repairs from start to finish. In addition, Mr James was great as a courtesy driver taking me home. Always satisfied with Akins and the staff. True professionals in the business!!! Thank you!!!
Jarvajs
12/29/2023
Susan P. VERIFIED CUSTOMER
Thank you for doing a great job! Very responsive and helpful!
12/29/2023
Jay C. VERIFIED CUSTOMER
Tonia was polite and explained everything that would happen to get my recall repair handled
12/29/2023
Jeff N. VERIFIED CUSTOMER
I already filled this out once, hopefully you get that one also. **** was terrific as I said earlier. But I had to add - As it was time to leave, I tipped over my coffee and made a mess. **** jumped right in and got it cleaned up( I helped a little, but he was the one that took care of it). And he did it in such a way that didn't draw attention or make me feel embarrasse, he helped me shake it off if you will. Great guy all around.
12/29/2023
Claudia A. VERIFIED CUSTOMER
Michael kept me informed of the progress of my service work.
Everyone at Akins was friendly, professional and accommodating.
I have been well satisfied with the service in 2023.