Very nice, took car of my truck. I am very particular about who touches and works on my Raptor. Would definitely want him to come back out!
12/17/2023
Carlos M. VERIFIED CUSTOMER
Like always an outstanding customer service inside and out.
Thank you for taking care of my Family.
12/16/2023
Laurence C. VERIFIED CUSTOMER
The brake concern was addressed, it took diligence and insistence to resolve. There could have been more interaction keeping me informed on the status, but the result was as hoped.
12/16/2023
Phyllis C. VERIFIED CUSTOMER
Well done
12/16/2023
Janet W. VERIFIED CUSTOMER
Eric Matte kept me informed with updates on the progress on my van. All involved were very professional and helpful.
12/16/2023
Carolyn C. VERIFIED CUSTOMER
He was great
12/16/2023
Christopher M. VERIFIED CUSTOMER
The vehicle issues were addressed and all accessories are in working order.
12/16/2023
Timothy H. VERIFIED CUSTOMER
Please review my Vehicle Check In video from 12/15 for the Jeep Grand Cherokee. Rather disrespectful of customer who has purchased three new cars at this dealership. Would expect a little more professionalism.
12/16/2023
Jesse Michael. VERIFIED CUSTOMER
I have a recall on my van and the parts have to be ordered. They're supposed to schedule a day for me.
12/16/2023
Hoye M. VERIFIED CUSTOMER
Very good people.
12/16/2023
Steve C. VERIFIED CUSTOMER
They didn’t check the wear on my brake pads during the inspection. I am assuming it is because I didn’t want my wheels rotated, it was just completed earlier in the week when discount tire rebalanced all four tires.
It would have been nice to know the status of the wear so I could plan for future service.
Service writer did great and as always, I have high regards for Jason and the service department. Definitely ***** 5 start department
12/16/2023
Yvonne C. VERIFIED CUSTOMER
The work was done properly and and in a timely manner.Jaylenn Nunn was the best advisor I have ever had. She kept me posted on what was going on,and asked if I had any questions or concerns during the whole process.
12/16/2023
Edward C. VERIFIED CUSTOMER
Good job!!
12/16/2023
Mary H. VERIFIED CUSTOMER
Jason and Zach are the best!
12/16/2023
Peter M. VERIFIED CUSTOMER
I came in with transmission concerns. This wasn't my diagnosis, it was a different Ford dealer who diagnosed transmission issues. I have been told twice now that my transmission is fine by your dealership yet I still have harsh/delayed shifting. I will say, it is smoother than it was but it still hangs up and slams gears. At this point it's easier to just get rid of it and move on. Despite buying 2 Jeeps from Akins 3 years ago I won't be buying it from you. I am disappointed the most that my description of the problem and what was on my paperwork aren't at all the same. I can provide my description of the problem at the first dealership and you will notice a very stark difference. I have a case with Ford started months ago because I was not able to get a dealership on the phone to look at it. I will be updating my case with the latest details next week.
12/16/2023
Anthony R. VERIFIED CUSTOMER
Amazing. **** greeted me and got me out in reasonable time. It was nice to meet the person that does the service!
12/16/2023
Leonard Y. VERIFIED CUSTOMER
I am so happy I purchased my vehicle at Akins. And it’s because of employees like Zachary Bullock why I’ll be getting my vehicle serviced in your shop. I appreciate all who take the time out to making sure my vehicle is operable working order. Thank you!
12/15/2023
Phillip E. VERIFIED CUSTOMER
Pleased with everything but steering concerns. Shop Forman drove Explorer but didn’t feel what I do. If my concerns get any worse I will contact service department.
12/15/2023
Steven H. VERIFIED CUSTOMER
We appreciate the great and quick service!!
12/15/2023
Shirley A. VERIFIED CUSTOMER
Very pleased with all the services that have been done for me for many years. Thanks