Micheal was very prompt and polite. All my visits to Adkins Ford were exceptional.. I recommend them to everyone! Thank so much!
12/3/2023
Trey M. VERIFIED CUSTOMER
He was upfront with the wait time, process of my service and the concerns he had with my truck. Very professional and communicated well.
12/3/2023
Donta J. VERIFIED CUSTOMER
Josh was very professional
12/3/2023
Landen C. VERIFIED CUSTOMER
everything was done correctly and turn around time was less than what they had told me before hand which was a huge plus!
12/2/2023
Sylvia G. VERIFIED CUSTOMER
Thank you.
12/2/2023
Benjamin H. VERIFIED CUSTOMER
Great customer service and I was in and out in a very reasonable time.
12/2/2023
Mary W. VERIFIED CUSTOMER
Well pleased with the operation at Akins MO
12/2/2023
Jo M. VERIFIED CUSTOMER
Ethan was great, however my key was lost finishing service and had been given to another customer with a similar vehicle, even though key wouldn’t work on his vehicle there was another key in his pocket that would. So he drove off with my key in his vehicle….might brush up on key transfer to proper vehicle
12/2/2023
Tammie M. VERIFIED CUSTOMER
Worked us in! We really appreciate it!!!
12/2/2023
Eric P. VERIFIED CUSTOMER
I dropped off my vehicle at 1pm on Monday with several issues…dead batteries, brakes needed, and a problem with my truck occasionally shutting off when driving 60-80 mph. On Thursday morning, 3 days later, I called to get an update. My vehicle hadn’t even been looked at. At that point, I asked if the batteries could be replaced because I would need my vehicle back. Nothing else was diagnosed or looked at. What’s the point of having a customer leave their vehicle for 3 days if it isn’t going to be looked at? While I understand it takes time to diagnose a problem, to have a customer leave their vehicle for 3 days is ridiculous. I paid for my invoice online and called 20 mins before I arrived to let my service advisor know I was enroute. When I arrived, it literally took over 20 minutes for my vehicle to be “found” and brought to the service entrance. Overall, a very frustrating experience. I intentionally chose to bring my vehicle to Akins Ford based on good online reviews; however, I was extremely disappointed. I ended up scheduling an appointment next week at the Mall of GA Ford for my issues.
12/2/2023
Michael G. VERIFIED CUSTOMER
Ethan is the best!
12/2/2023
Kimberly W. VERIFIED CUSTOMER
Took too long
12/2/2023
Noah W. VERIFIED CUSTOMER
Josh was very helpful and communicated well on the problems and solutions for my vehicle and I appreciate his help!
12/1/2023
Suzanne S. VERIFIED CUSTOMER
Great
12/1/2023
John W. VERIFIED CUSTOMER
Kati kept me informed well.
12/1/2023
Angela H. VERIFIED CUSTOMER
Jordan was great ????
12/1/2023
Christopher R. VERIFIED CUSTOMER
Ethan did a great job!
12/1/2023
Tina S. VERIFIED CUSTOMER
What a great idea! This is the first time I used the mobile service. The technician,Nick, was wonderful. He was professional,friendly and informative. I will be using this service for all my general maintenance whenever possible. I have shared this experience with my family,too.Thank you so much!
12/1/2023
Michael C. VERIFIED CUSTOMER
I am out of town and my wife brought my vehicle in for the 60,000 mile service plus to find out why the washer has stopped working. She also mentioned that the battery might be weak. She was in the waiting room for 2.5 hours and nobody spoke to her about the battery. I did not get the text until tonight, which says the battery needs replacing. And the issue with the washer, which is why the appointment was initially made, was not even looked at. So all that was really done was the oil change and tire rotation. You will need to contact my wife, not me, since she’s the one who is having to handle things while I’m away. Her name is Joni and her phone number is 404/483-6971. She told the person who made the appointment that the washer wasn’t working, and she told the service advisor when she brought the car in, but it wasn’t even looked at.
12/1/2023
Larry W. VERIFIED CUSTOMER
Very friendly and professional service writer. The entire team was exceptional.