I was very happy with Charles - his honesty and helpfulness.
11/14/2023
Yauna W. VERIFIED CUSTOMER
I have to say this where has this location been all my life? One of my problems with owning a Dodge has been the lack of customer service at Dodge dealerships. Well Akins has changed my mind. It was great customer service. Zachary and everyone was so nice and thoughtful. Thank you again.
11/14/2023
Rhonda B. VERIFIED CUSTOMER
Charles did a good job staying in communication with us about what was going on with our vehicle and its now running great!
11/14/2023
Kathy Elizabeth. VERIFIED CUSTOMER
Arrived on time. Informed me on every thing he did.
11/14/2023
Henry F. VERIFIED CUSTOMER
I was taken very good care of
11/14/2023
Leslie B. VERIFIED CUSTOMER
Always nice when I drop off my jeep. Everything is done in a timely manner and there’s great customer service.
11/14/2023
Kenneth A. VERIFIED CUSTOMER
No comments at this time
11/13/2023
Robert S. VERIFIED CUSTOMER
The wait for an oil change was unreal, almost 4 hrs. I asked the advisor to make sure they checked my truck battery to ensure it was good, which the report showed all green, the next day the battery was dead which left me stranded at work. I double checked the oil on the dip stick ensure the oil was changed, just to make sure it was done. I have been a customer of Akins for over 30 years and never had issues like this before. I’m very disappointed in the service, ie wait time and showing that the battery was good.
11/13/2023
Frei P. VERIFIED CUSTOMER
I just want to say Miss Vanessa did
A awesome job talking care of all of my
Needs I am completely satisfied with her skills
And knowledge of everything that she helped me with. I had a wonderful experience with her thank you
Miss Vanessa.
11/13/2023
Daniel R. VERIFIED CUSTOMER
Thank you
11/13/2023
Robert F. VERIFIED CUSTOMER
If they check the air filter they need to make sure all the hoses are connected properly when done , The connection on mine was not properly secured so when driving it after it was picked up it caused all the engine lights to come on an the truck to run rough . I had to connect the air hose running from the air box back to the engine an get a friend of mine to reset all the flashing codes on the truck dash ,,
11/13/2023
April T. VERIFIED CUSTOMER
The service was perfect, as it always is. Which is why I always come to Akins. However,the elevated price which I didn't find out about until checkout, is too much. In my opinion it is too high. I'm not certain that I'll be able to come now without difficulty. Thank you
11/13/2023
William M. VERIFIED CUSTOMER
Eric is great to work with
11/12/2023
Andrew W. VERIFIED CUSTOMER
Hey I just want to say start to finish everyone was great at communicating and meeting my needs. I've worked with other dealerships in the past and you guys have an unrivaled experience.
Your guys communication system is great and I knew when, what, and why everything was happening. Didn't even need to argue that stuff was covered by warranty, the warranty was applied before I even got there (opposite experience at other dealerships).
Thank you again and I will definetly be coming back and recommending you guys.
11/12/2023
Michael V. VERIFIED CUSTOMER
Vanessa was I breath of fresh air for me at this dealership Thank you
11/12/2023
Ian B. VERIFIED CUSTOMER
As always the team at Akins was very professional and courteous. Josh was very polite and informative. He answered all of my questions with professionalism. I hope to deal with him again in the future at Akins.
11/12/2023
Travis K. VERIFIED CUSTOMER
He was super nice and replaced the fuse that should have been done the first time it was in for service
11/12/2023
Andrew G. VERIFIED CUSTOMER
Ethan Ward represents Akins Ford with the highest level of Professionalism. I trust him with my vehicle . He is a real asset to the Akins service department.
11/12/2023
Lisa K. VERIFIED CUSTOMER
Yall are always amazing!
11/12/2023
Amy W. VERIFIED CUSTOMER
Courteous, service was great, and kept me informed.