I had to call them for updates, and it was never really clear on the problem till I had called for the last update. I was under the impression that you would keep me informed. Which only happened when I called after having the truck a couple of days. I had to ask for a rental till mine was fixed. That should have been discussed when they new it would be a two week job. The staff were very polite and accommodating but I should not have to ask what is going with my vehicle. I should have had updates from your staff. Instead, I was calling for updates.
8/30/2023
Richard D. VERIFIED CUSTOMER
Everything went great. Zero issues
8/30/2023
Cleb D. VERIFIED CUSTOMER
Vanessa Easley very helpful. She took very good care of me
She give a great customer service.
8/30/2023
Jeffery W. VERIFIED CUSTOMER
Mike went out of his way to help can’t say enough good about him.
8/30/2023
Richard L. VERIFIED CUSTOMER
Very professional and courteous my wife and I do all our business with Akins Ford jeep Chrysler!!!
8/30/2023
Fred B. VERIFIED CUSTOMER
Your new “program” is what every company should implement! From the moment of the “sale”, the customer is communicated with and knows what is happening and what happens next. I had issues with Akins service dept a couple years ago…horendous is the word that described my experience. I knew it was a people problem and you have definitely solved it…. and you have my business for sure. Steven Smith was the key, he took the process and let me know everything that was happening….calls, texts….wow! Thanks Steve????
8/30/2023
Michael H. VERIFIED CUSTOMER
Everyone was polite. The vehicle oil change was completed about an hour earlier than expected.
8/30/2023
Henry S. VERIFIED CUSTOMER
Helpful as usual. Thank you.
8/30/2023
Kenneth E. VERIFIED CUSTOMER
My hood was left unclosed, discovered after I left could have caused a lot of damage
8/30/2023
Clinton S. VERIFIED CUSTOMER
Oil all over the carpet, mat and side of the car stepping in.This happens every time I bring my car in. I had to use carpet cleaner, soap and water to clean it. VERY UNPROFESSIONAL
8/30/2023
Harrison Poultry. VERIFIED CUSTOMER
Katie was great to work with. She stayed in constant contact with us and updated us as we expected. Thanks for taking care of usAndy Harris
8/30/2023
Angela H. VERIFIED CUSTOMER
Excellent service! Very pleasant staff. Thank you for the dedication to serve.
8/30/2023
Garnett F. VERIFIED CUSTOMER
You make this apples any experience.
8/30/2023
Tammy V. VERIFIED CUSTOMER
Excellent service exceeded my expectation!
8/30/2023
Barbara G. VERIFIED CUSTOMER
Ethan us an asset to Akins. Very polite and helped me to also set up my phone on bluetooth
8/30/2023
Bradley B. VERIFIED CUSTOMER
Everything was great!
8/29/2023
Jerry O. VERIFIED CUSTOMER
Did everything I expected and more.
8/29/2023
Travis D. VERIFIED CUSTOMER
Thank you for amazing service
8/29/2023
Sara W. VERIFIED CUSTOMER
I don’t need you to contact me. You all kept our truck from
May 31st until August 29th. Poor communication, broken promises, very delayed rental vehicle, experimenting on my dime to find the problem is unacceptable. I have bought so many vehicles from you all. The service experience for this F150 repair (100k miles) has been 0 stars. I could have bought another entire engine for what y’all charged me. I own a business and I (we) have never provided such poor service as you.