I don’t like your new process of being forced to use electronic payments and that process. It took two hours for a simple oil change. I got a phone call from Ethan instead of an in person visit. I think it’s rude to take phone calls in a public setting but was forced to do so in this environment. When I finally paid my bill electronically - I saw my truck sitting outside of the service bay. So I walk over to it. No key. No paperwork. Then I see Ethan coming to me with the paper work. The key was apparently left at the desk where one would normally pay as I have done for the last 8 years. I also had the pleasure of enduring some person asking for everyone’s attention two occasions to tell customers waiting on their vehicle to pay from their phone unless they were paying by check or cash - and then in that case go to the cashier. When I spend money with any business please keep it personal and simple. Enough with the technological advances to save you money but at my inconvenience.
8/4/2023
Jeremy I. VERIFIED CUSTOMER
Excellent service!
8/4/2023
Linda R. VERIFIED CUSTOMER
Very courteous and wonderful service and service writer.
8/4/2023
Laura P. VERIFIED CUSTOMER
Such a great experience with Jaylynn Nunn! She kept me informed on what was happening with my Explorer. Very easy to talk to and she made me feel very comfortable the whole time my Explorer was having work done!
8/4/2023
John O. VERIFIED CUSTOMER
Very pleased
8/4/2023
Mike M. VERIFIED CUSTOMER
It was my second time there and both times. I was treated great. They were
polite, courteous and professional. I have no complaints with Akins Ford service department.
8/4/2023
Meredith M. VERIFIED CUSTOMER
Go Dawgs!
8/4/2023
Wendy R. VERIFIED CUSTOMER
I was disappointed that your oil change price has increased
8/4/2023
Andrew S. VERIFIED CUSTOMER
When I picked up my car, the check engine light was as still on. We had to bring it back in for them to reset to turn the engine light off. Then they reset the engine, the radio stopped working. So we set up an appointment to bring it in on the Wednesday We brought it in and when we went to pick it up, they said the reset the radio, when we picked it up on Wednesday, the radio still wasn’t working. Do people not trouble shoot their work anymore? A reset on my car radio didn’t work so now we are waiting for a rental to take my car back.
8/4/2023
Joan S. VERIFIED CUSTOMER
Always satisfied with Akins Ford service.
8/4/2023
Scott C. VERIFIED CUSTOMER
Great job as always!
8/4/2023
Jody A. VERIFIED CUSTOMER
Charles was very helpful. I really appreciate his candor when telling me what was wrong with my vehicle. He sympathized with me about the cost but explained the need for the repairs very sincerely. He kept me updated as to the status of the repairs as well so I did not feel that I needed to ask.
8/4/2023
Fred C. VERIFIED CUSTOMER
Everything was very smooth I will continue to get my vehicle service there
8/4/2023
Claudia S. VERIFIED CUSTOMER
Easy great service
8/4/2023
The Holly. VERIFIED CUSTOMER
Great service!
8/3/2023
Brian P. VERIFIED CUSTOMER
Service was excellent!
8/3/2023
Eddie R. VERIFIED CUSTOMER
Always good service
8/3/2023
Andrew S. VERIFIED CUSTOMER
I got a email from tom cronin on 7-27-2023. I have not had any other contact...
8/3/2023
Stephen S. VERIFIED CUSTOMER
Service has always been good and thorough.
8/3/2023
Candace S. VERIFIED CUSTOMER
Will was a great service advisor. He kept me up to date on all aspects of the repair.