Mike kept me informed every step of the way. He was very courteous and knowledgeable. He responded very quickly to my questions during the entire process. Five stars for Mike...
7/30/2023
Debra B. VERIFIED CUSTOMER
Great Service!
7/30/2023
Mark C. VERIFIED CUSTOMER
Erica was good to work with
7/30/2023
Leroy M. VERIFIED CUSTOMER
Great and effective job
7/30/2023
William F. VERIFIED CUSTOMER
Great communication! Something that has been lacking.
7/30/2023
Roderick M. VERIFIED CUSTOMER
Service was great, as always
7/30/2023
Kevin T. VERIFIED CUSTOMER
Zach was very professional and courteous.
7/29/2023
Nancy L. VERIFIED CUSTOMER
Jonathan came to my house and he was great. Akins is great but I am unsure of this site or Jordan. I am calling Akins Monday
7/29/2023
William F. VERIFIED CUSTOMER
Thanks, it was a very good service appointment!
7/29/2023
Charles H. VERIFIED CUSTOMER
I still have not received a copy of the work performed. I was told when I picked up ny truck that the paperwork would be mailed to me. I really don't know what maintenace was performed, and what was not performed.
7/29/2023
Norma S. VERIFIED CUSTOMER
It will be a great comment!!!????
7/29/2023
Daniel K. VERIFIED CUSTOMER
Mr. Kern is the type of person who approaches his interactions with customers from the position that he is always right and the customer is always wrong. At no time during this service appointment was my interaction with him pleasant. Additionally, he lost the letter from Ford authorizing our warranty extension, even though he never needed to take possession of it in the first place given that the same information is in the computer system and it was a hassle to get another copy of the warranty extension. Probably going to Athens Ford from now on for all of our cehicle concerns.
7/29/2023
Marybeth O. VERIFIED CUSTOMER
Very professional and prompt
7/29/2023
Jean R. VERIFIED CUSTOMER
The technician did not put the cover of the oil. I am extremely disappointed and dissatisfied with all of my experiences since going to this service department. This is not the first time or the first car that this service department has serviced and put me at risk. I cannot believe that this level of negligence is allowed to keep going.
7/29/2023
David L. VERIFIED CUSTOMER
Still having issues with air conditioner. Blows hot air when air is on full blast. Brought vehicle in 4 times for service and have been told there is not any problems.
7/29/2023
Randall W. VERIFIED CUSTOMER
Quick service
7/29/2023
Sonya G. VERIFIED CUSTOMER
Great service as usual. Akins is the best.
7/29/2023
Sharon C. VERIFIED CUSTOMER
Erica was helpful and professional. Service was completed on schedule.