Let me start out by saying Akins has it going on. They communicate through the whole process start to finish. The professionalism from all start is beyond reproach. Erica Rose in the truck center had us very comfortable throughout the whole engine replacement. And in a timely fashion they returned the vehicle(Ambulance) clean and trouble free. For such a large automotive center your staff seems to be on the top of their game always. Again thank you and God Bless
6/4/2023
Craig J. VERIFIED CUSTOMER
Joshua was quick, complete, and intent on my satisfaction. Thanks!
6/4/2023
Lezlie R. VERIFIED CUSTOMER
Ethan and the rest of the Akin Ford family ha always gone above and beyond. Thanks for maintaining the highest quality of customer service. May God bless you all.
6/4/2023
Hubert C. VERIFIED CUSTOMER
Tech did not clean residual oil on lower engine covers, when I parked in my garage after one hour I had oil spot on floor about 2 inches in diameter. I checked for leaks from engine and didn’t see any . I wiped of covers. This is the first time this has happened and I have been an Akins customer for over 25 years. Not trying to get tech in trouble just think he might need a little more training! Thanks Service writer was great.
6/3/2023
Michael G. VERIFIED CUSTOMER
Great job!!!
6/3/2023
Timothy C. VERIFIED CUSTOMER
Yes he was very professional and nice an excellent job thanks Mrs Cameron
6/3/2023
Chad L. VERIFIED CUSTOMER
I was very pleased with Ethan ward
6/3/2023
Jeff A. VERIFIED CUSTOMER
Great service and the Jeep was ready on time
6/3/2023
Carlyle Trucking. VERIFIED CUSTOMER
All good
6/3/2023
Frei P. VERIFIED CUSTOMER
Awesome service thanks.Mr.Steven Smith for all that you do.
6/3/2023
Marry C. VERIFIED CUSTOMER
Very satisfied David Hyde keeps you informed on what is going on I had 2 cars serviced in the last couple of days and he was great
6/3/2023
Joanne H. VERIFIED CUSTOMER
My vehicle was in your shop for 5 days and they never tested the battery as I had requested. This past week. I have had a couple of issues all over again and my guess? Is the battery needs replacing. Your Service advisers need to listen to the customer.You need to get rid of Vanessa Easley.
6/2/2023
John H. VERIFIED CUSTOMER
Ethan Ward was one of the most knowledgeable & polite service writers with whom I've ever worked. Being a septuagenarian, that covers a quite a lot of territory. And miles. Well done, Ethan.
6/2/2023
Chase C. VERIFIED CUSTOMER
Great customer service!
6/2/2023
Deborah H. VERIFIED CUSTOMER
Vanessa and the other members of your team were outstanding as all have been every time I’ve come in for oil change - totally satisfied with my Jeep and service - thank you Akins!!
6/2/2023
Chelsea P. VERIFIED CUSTOMER
Zach took care of me once again. Just hate it cost so much but sometimes you have to pay to play. Keep up the good work Zach.
6/2/2023
John A. VERIFIED CUSTOMER
Zack did a very professional job in handling the service of my Ford Explorer. I will definitely return to Akins for any future service
6/2/2023
Christopher J. VERIFIED CUSTOMER
They took care of the problem. No more pulling to one side and no more vibration in the wheel or pedals.
6/2/2023
Henry S. VERIFIED CUSTOMER
No contact necessary, Josh Kern helped me with my problems.
Thanks.
6/2/2023
Steve A. VERIFIED CUSTOMER
I scheduled my appointment, arrived 30 minutes early, and it took just shy of 4 hours, while I waited, to change my oil and rotate my tires. I don’t think I’ll buy the maintenance plan again….