I would like to see more paper work of all the things that they did and checked on my truck! Nothing on the tires, nothing on what it cost me for the oil change! Just a piece of paper for the total amount due! Please go over the all the items that they did on my truck! I little more personal relation would be great!
5/31/2023
Kayla L. VERIFIED CUSTOMER
Great customer service at this location all employees I come in contact with are very helpful.
5/31/2023
Mary J. VERIFIED CUSTOMER
Great service well done! Colton is #1 servive man.i give him Atttttttt all the way.
5/31/2023
Robert P. VERIFIED CUSTOMER
service was good this time
5/31/2023
Ronald M. VERIFIED CUSTOMER
Josh did a great job for me. Akins always come thru forbme
5/31/2023
Craig S. VERIFIED CUSTOMER
Went to pick up vehicle but the work was not done
5/31/2023
Jimmy D. VERIFIED CUSTOMER
I had an exceptional experience with Albert Boswell. I don't know David Hyde. Looks like you have 1 flaw. Albert worked with me for days setting up and completing a project. Customer service and workmanship made me travel from Virginia to get the work done. Long story short, it was the right decision. Albert needs a raise!
5/30/2023
Sandra D. VERIFIED CUSTOMER
The number of text messages that I have gotten since yesterday is ridiculous. I loved the one text telling me that my vehicle was done. Then another text today asking me if I was satisfied is understandable. But WHY have I received 4 separate texts today asking me about my service yesterday. And two of the text were at 7:00am, which is WAY to early to text someone. Business phone calls/texts need to be done after 9:00am.
5/30/2023
James C. VERIFIED CUSTOMER
Excellent service
5/30/2023
Juliana P. VERIFIED CUSTOMER
Good all around. No complaints
5/30/2023
Howard B. VERIFIED CUSTOMER
Very helpful
5/30/2023
Cindy G. VERIFIED CUSTOMER
Was very helpful and informative.
5/30/2023
Anica D. VERIFIED CUSTOMER
Awesome service from David. He needs to handle my service every time.
5/30/2023
Paula F. VERIFIED CUSTOMER
Jesse always does a great job taking care of my vehicle and he is always very kind, and very helpful.
5/30/2023
Ronald P. VERIFIED CUSTOMER
Great customer service by Zachary.
5/30/2023
Barbara L. VERIFIED CUSTOMER
Our first time at dealership very awesome and fabulous service and customer service support thank you
5/30/2023
Kathleen W. VERIFIED CUSTOMER
The amount of time was great very happy with today's service!
5/30/2023
Jerry B. VERIFIED CUSTOMER
After making an appointment more than a week out, my car sat there for almost a week with no one looking at it. After only 1 update from Josh after 2 days and numerous texts and calls ignored just to get a simple status, I decided to pick up the vehicle and take it somewhere else to get repairs completed.
It was never communicated that there would be that type of delay and I have never felt more irrelevant as a customer that purchased the vehicle from Akins and customer that continually used the service department.
Even when I communicated that I would be picking up the vehicle and waiting over 2hrs to arrive pick it up, with the hopes it would allow enough time, I had to wait almost 45minutes for the shop to bring my vehicle around.
0 out of 10 would be my rating for this visit. I truly hope this message is heard and that this is an anomaly.
J Paul Burke
5/30/2023
Lezlie R. VERIFIED CUSTOMER
I’m extremely pleased with the level of service received from staff. Thanks for always going above and beyond. It’s appreciated.
5/30/2023
Fidel G. VERIFIED CUSTOMER
My wife and I were very pleased with the professionalism and the service we received!