Jaylynn treated me very friendly and hospitable in a very professional way. Jaylynn represented Akin Ford very well. I consider Jaylynn and Akin Ford “Top of the Line” in delivering to their customer a great product and great service. Keep up the good work.
5/26/2023
Roderick M. VERIFIED CUSTOMER
Great service in all aspects!
5/26/2023
John S. VERIFIED CUSTOMER
Always quick and friendly service!
5/26/2023
Janet T. VERIFIED CUSTOMER
Love the mobile service! They are coming back Monday for brake pads and more. I requested from neighbor recommendation
Chris Miller and happy I did!
Thanks After Duvall Ford since 2013, happy you are available!
5/25/2023
Kathleen B. VERIFIED CUSTOMER
We love Akins and have had no problems from the first time we stepped foot in the door until now. We loved it so much we told our son and daughter in law and they purchased their vehicle with you. We are embarrassed but they have quite a different tale to tell. Lots of problems with their vehicle and staff. Currently their vehicle has another problem and is sitting on your lot. They were told it would be 1-2 weeks to even check it. It’s an Expedition and they really need it fixed because they have 3 children and it’s their primary vehicle and kids won’t fit in their other vehicle!!!!!!
5/25/2023
William C. VERIFIED CUSTOMER
Thanks for a great job
5/25/2023
Kathleen B. VERIFIED CUSTOMER
We love Akins and have had no problems from the first time we stepped foot in the door until now. We loved it so much we told our son and daughter in law and they purchased their vehicle with you. We are embarrassed but they have quite a different tale to tell. Lots of problems with their vehicle and staff. Currently their vehicle has another problem and is sitting on your lot. They were told it would be 1-2 weeks to even check it. It’s an Expedition and they really need it fixed because they have 3 children and it’s their primary vehicle and kids won’t fit in their other vehicle!!!!!!
5/25/2023
Keith P. VERIFIED CUSTOMER
Thank you for your honesty on the received repairs for me.
Honesty is appreciated!
5/25/2023
Denise P. VERIFIED CUSTOMER
He was superb. Very helpful, kind and made the visit worth coming back again.
5/25/2023
Joshua T. VERIFIED CUSTOMER
Very satisfied
5/25/2023
Gerald M. VERIFIED CUSTOMER
The service is usually good, but to wait 3 1/2 for a simple oil change is a little tough to stomach.
5/25/2023
Haley W. VERIFIED CUSTOMER
Joshua did amazing. I'll be coming back :)
5/25/2023
James L. VERIFIED CUSTOMER
Good job
5/25/2023
Lisa S. VERIFIED CUSTOMER
The best service ever!
5/25/2023
Scott P. VERIFIED CUSTOMER
Josh is always very helpful and professional when we bring in our 3 Fords. Josh is a true asset to the Akins brand and is one of the reasons we keep repeating business with Akins.
5/25/2023
Kelly S. VERIFIED CUSTOMER
It took over 31/2 hours for 1 tire replacement that was in-house
5/25/2023
Virginia J. VERIFIED CUSTOMER
The customer service Vanessa provided was excellent. I was dissatisfied with the estimated charges for the repair. As I said when I picked up my vehicle, in a world of information it's simple to determine how many hours it takes for a specific repair. The hours estimated for my car was 2.9 @ $147 per hour. The job is a 1 to 1.5-hour job, at most. Additionally, original mopar parts can be found for less than half the cost quoted. So I believe the charges to be at least 50% higher than they should be. The parts being replaced were pulleys and tensioner arms necessary to run the serpentine belt. A part that is required for the car to run. However, the quote did not include a new belt. I find this unacceptable. Why would you take off an old belt and not replace it with a new one? Everyone is entitled to make a profit, however, I think this profit margin was excessive. I still believe Akins to be the best dealership around and this will not stop me from purchasing cars in the future if you have what I need. Thanks
5/25/2023
John N. VERIFIED CUSTOMER
Always a pleasure visiting Akins. I have never been disappointed in the service or the people. Thank you!
5/25/2023
Joe W. VERIFIED CUSTOMER
Kept me informed, pleasant demeanor, clearly explained services they performed on my vehicle