Akins Ford Dodge Jeep Chrysler Auto Repair Service

Very good

Zach was great and kept me posted on the progress, but it’s tough when you think it’s going to be 1-1/2 to 2 hrs and it’s over 3 hrs. At least your lobby was relaxing.

My service guy was named Matt! He was nice. Not sure if I like someone coming to my home for service , because I think it sets y’all up for all kinds of litigation and we get no paperwork. Thank you Gerry Carroll for promptly getting with me to set up service a new way. I’m sure the shop was extremely busy with you being there this week. We all miss you Gerry Carroll!

Jaylynn and the service tech were great today.

First off I do not have a vehicle at Akins. Second, I will never have a vehicle serviced at Akins again after my last experience. I would not let them work on a go kart. They left my rear shock hanging loose without the bolt in it after doing rear brakes. On top of that they locked the keys in my vehicle and broke into it. Destroyed the paint and weatherstripping on the drivers side door. Replaced the weatherstripping and repainted after I complained but they over-sprayed paint all over the windshield and it still sounds like the window is down when you drive down the road because the weatherstripping is not right. Akins service department ****.

Interested in a RAM 2500

Awesome! Haven't failed me yet since purchase of my last 2 vehicles. Customer Service is awesome and why I use Aiken Ford.

I always like to be at Aikens Ford. The service department are always professional.

Very professional courteous good staff

Yes! She did great job!

Jaylynn did a great job on calling me about the status of my Town and Country. I really appreciate Beth bringing me home after I brought the Town and Country in.

Took me early. Informed me in a timely manner

To repeat the service in regards to personal and facility were Excellent. If you are going to rely on a text message system please make sure it provides what it states it is going too. It promised me a vehicle condition report after initial text. Did not receive. I also bring my vehicle to the Retailer for factory schedule maintenance, I requested a 30,000 mile service and I have no record the factory service was completed. I do have record that “The works” package was performed, I could not tell if that is the same as the 30k service. Did my vehicle require an updated software? These are things that are important in a factory schedule service. Interesting fact is I had a works package completed on my other vehicle the day before at your Bethlehem Qicklane Center. I asked them not to rotate the tires because the manufacturer (Volvo) does not recommended it. When I asked at check out regarding the pad material left I was told they did not check them because I requested the tires not be rotated. After having the edge serviced it had brake measurements, interesting because I stated the tires did not need to be rotated because they were a week old. Yet they provided brake wear readings. So I am a bit annoyed now maybe 10%, since my Volvo has 70,000 miles on it and I will have to jack the car up pull so tires and inspect it myself Would I recommend your operation absolutely yes.

Steven Smith and the service department were very kind and professional. My concierge driver, Mr. Terry, was the icing on the cake. Thank you for an exceptionally pleasant experience.

I will never return, if that says anything

Akins is the best in the South ????!!

Always the best service and the bogo oil change was a nice surprise

It took over 2 hours for just a oil change service.

Service was excellent. It didn’t take long. Agent was easy to deal with. Only problem was that there was no check off sheet so I don’t know what shape the tires or brakes are in.

Very friendly and went out of her way to make sure everything was finished right.