Lack of communication is frustrating. No need to call. Service was completed.
12/8/2024
Sherry L. VERIFIED CUSTOMER
Matthew was a great service advisor. He kept me updated promptly as the techs went through all check points finding the issues with the car and getting the repairs started & the car ready for pickup. Akin has always had so many great folks to work with and the dealership has grown tremendously, but has maintained great staff of team members who give particular attention to maintaining & continuing to provide excellent customer service. Thank you.
12/8/2024
Sandra M. VERIFIED CUSTOMER
Very informative and competent
12/8/2024
Benjamin R. VERIFIED CUSTOMER
Great communication.
12/8/2024
Michael H. VERIFIED CUSTOMER
We always receive exceptional service at Akins Ford, and Vanessa Easley is always helpful & friendly. Moreover she goes above & beyond not just for me but I’ve witnessed she treats every customer as if they are the only customer. We appreciate her very much.
12/8/2024
Terrance W. VERIFIED CUSTOMER
Great job??
12/8/2024
Arthur W. VERIFIED CUSTOMER
It took about 3 hours to get my car returned for a simple oil change. However, Vanessa was very polite and professional.
12/8/2024
Chris F. VERIFIED CUSTOMER
I have oil in multiple spots in my driveway. All over my transfer case and I’m concerned this is NOT from a typical oil change where you might see a drop or 2
Oh , still can’t find my key but we do know that it was dropped into my jeep because I was able to leave and my spare is here at the house. At least I know it’s in. 5x5 area
The oil everywhere is NOT acceptable.
12/7/2024
Nathan C. VERIFIED CUSTOMER
She was great!
12/7/2024
Cynthia R. VERIFIED CUSTOMER
Mike was incredible. I could not have asked for a better or more knowledgeable representative. I was treated with the upmost kindness. I have severe arthritis and he made the process of leaving and picking up my very easy. He’s definitely a keeper.
12/7/2024
Shahin P. VERIFIED CUSTOMER
Chris was Excellent
I’ll give good feedback
12/7/2024
Philip A. VERIFIED CUSTOMER
Russell kept me informed about what was found in computer diagnostics and quickly remedied the problem. He was very professional and courteous.
12/7/2024
Gina C. VERIFIED CUSTOMER
They did what I had asked and also checked everything. They got the car done quickly.
12/7/2024
Javier R. VERIFIED CUSTOMER
Good service.
Thank you.
12/7/2024
Jennifer P. VERIFIED CUSTOMER
Service was great. Parts dept helped as well with floor mats. Awesome experience
12/7/2024
Charles F. VERIFIED CUSTOMER
I said yes because I don’t want to say no. My only complaint was I came in for a oil change and tire rotation and I was there almost 2 hours and I was the 2nd vehicle in my line. That has never happened there before so I still want to give a good review.
12/7/2024
Phil E. VERIFIED CUSTOMER
Mike did a great job keeping me updated on the status of the repair and pointed out that I needed front disk brake pads replaced. He completed the brake job with no additional time in the shop. Thumbs ???? to Mike for his assistance. Another job well done by everyone at Akins Ford !
12/7/2024
Warren M. VERIFIED CUSTOMER
Matthew was great.He took the time to explain everything thoroughly. One of the few times I actually felt I could trust somebody in the service department at a dealership.
12/7/2024
Dwight E. VERIFIED CUSTOMER
Mike did an excellent job. The work was perfect and the commutation was excellent.
12/7/2024
Bobby S. VERIFIED CUSTOMER
Service advisor did not listen to what was requested so everything that I wanted done did not get done.