Having the VIP lifetime warranty, you'd think you'd value our business a bit more than what we've seen. Telling me and my wife that we probably should take our vehicle elsewhere for service because your location cannot handle our business and/or even attempt to meet our needs during much-needed vehicle servicing doesn't seem like very good customer service.
Not being able to receive the work needed, via our well-paid-for VIP warranty, because our vehicle can't be repaired in less time than a month, while not being offered a courtesy vehicle to use in the meantime, makes it seem like our status as VIP warranty holders means nothing to anyone...again, not great customer service.
Now, we have a warrantied vehicle that we can't get the work done on, because your staff can't get to it, because we cannot leave it there for a month in order to get the work done...does no one understand the dilemma we face with this situation?
To be told that we should just take it elsewhere, not good customer service.
11/21/2024
Diane L. VERIFIED CUSTOMER
Great service, fast turnaround and a very professional person handling our vehicles needs.
Great job by all.
11/21/2024
Kellyn B. VERIFIED CUSTOMER
Very nice and knowledgeable. The process was smooth and I was well taken care of. I will be back in the future.
11/21/2024
Jessie H. VERIFIED CUSTOMER
Jonah always does a nice job, very thorough.
Great to have Gerry there every now and then too!
11/21/2024
Jonathan N. VERIFIED CUSTOMER
Excellent service, communication. I think y'all should offer detailing. A plus. Great job
11/21/2024
Brian F. VERIFIED CUSTOMER
Excelent service helped me grately when another ford could not
11/21/2024
Richard S. VERIFIED CUSTOMER
Mike Saunders is THE MAN!! Had an appointment scheduled. Came in. He was the first to greet me and get me checked in. As we went over every concern I had, he was letting me know a little bit about each situation. My warranty coverage etc. He read my notes back to me to make sure everything was transparent as to why I brought my car in. Took the time to make sure everything was correct. He also got me a list of everything priced individually which was GREAT! Kept in touch with me during the whole process. As I got an Oil Change along with other stuff, he noticed in my charts I had a BOGO. He took the time to read EVERYTHING about my chart and car. He had my bill set right! Added my correct discounts and done everything as needed for a paying customer. I appreciate everything he has done for me! And HIGHLY recommend him!!
11/21/2024
Kerry B. VERIFIED CUSTOMER
Always pleased with Atkins Ford. Y’all put service in customer service. Thank you
11/21/2024
James K. VERIFIED CUSTOMER
Bobby was awesome. Took great care of us and really went the extra mile.
11/20/2024
Thomas J. VERIFIED CUSTOMER
Friendly and fast service!
11/20/2024
Phillip W. VERIFIED CUSTOMER
Great job!
11/20/2024
Spyros G. VERIFIED CUSTOMER
Quick service
11/20/2024
Bruce Q. VERIFIED CUSTOMER
Thank you Akin Ford for great people and great service.
11/20/2024
Charles E. VERIFIED CUSTOMER
Service was efficient and done properly
11/20/2024
Michael B. VERIFIED CUSTOMER
Awesome service
11/20/2024
Robert D. VERIFIED CUSTOMER
Reliability, expertise, customer service, and quality of workmanship Small town, personal service with big time knowledge and mechanical resources.
11/20/2024
Richard L. VERIFIED CUSTOMER
The personal assistance I received from Brandon Nehrbauer on a safety recall notice we has received on my wife's Explorer
11/20/2024
William S. VERIFIED CUSTOMER
The team members in the service lane always do a great job if you have a gas fueled vehicle. Always fast friendly service